Internal applicants Only - Senior Education Coordinator (2 posts)

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This post is currently open to employees of Cardiff University only.  Please do not apply if you do not have a current contract of employment with the University.

Internal Applicants Only - Senior Education Coordinator  (2 posts)

The successful candidates will provide comprehensive professional administrative support within the Education Team within the School of Psychology.  The post holder will provide an administrative service with involvement in timetabling, assessment support, placement administration, coursework, and servicing Committee Meetings. We are looking to appoint experienced administrators with excellent customer service skills, who will be an enthusiastic, reliable, professional and diplomatic individual to support the teaching administration team within the School of Psychology.   

This post is full-time and open-ended.

Salary: £26,444 - £29,605 per annum (Grade 4).  Appointment will normally be made at the bottom of the scale. 

Appointments to roles at Cardiff University are usually made at bottom of scale unless in exceptional circumstances.

Cardiff University offers many excellent benefits, including 40 days annual leave (incl. bank holidays), local pension scheme, a cycle to work scheme and other travel initiatives, annual increments within the pay scale, and more. It's an exciting and vibrant place to work with many different challenges and is a proud Living Wage supporter. 

Closing date: Friday, 21 June 2024

External applications are currently not being considered for this post.  If the decision is made to open the post to external candidates, the strapline at the top will be removed and you will be given ample time to apply – please check back periodically for details.

Please be aware that Cardiff University reserves the right to close these vacancies early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.  We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Job Description

Job Purpose
Provide a comprehensive professional administrative support to the School of Psychology . Working in the Education Team the postholder will provide an administrative service with involvement in timetabling, assessment support, placement administration, coursework, and servicing Committee Meetings. We are looking to appoint an experienced administrator with excellent customer service skills, who will be an enthusiastic, reliable, professional and diplomatic individual to support the teaching administration team within the School of Psychology.   

Key Duties 

• Provide detailed advice and guidance on taught undergraduate and postgraduate programme administration processes and procedures to internal and external customers, using judgement and creativity to suggest the most appropriate course of action where appropriate
• Collaborate with others in order to make recommendations for developments of established processes and procedures
• Establish working relationships with key contacts to help improve service levels, developing appropriate communication links with the University’s Schools/Directorates and outside bodies as required
• Prepare programme documentation including timetables, handbooks and module descriptions
• Prepare paperwork for, attend and service Examining Board Meetings/Committee Meetings
• Support the School’s Extenuating Circumstances Committees
• Liaise with Academic Registry, Timetabling and other departments outside the School
• Processing student assessments including coursework and examinations
• Provide detailed advice and guidance on teaching processes and procedures to students, staff and other stakeholders, using judgement and creativity to suggest the most appropriate course of action where appropriate.
• To deal with student welfare issues with sensitivity and discretion.
• Provide an excellent level of support to staff and students
• Use of University systems including SIMS and Business Objects.
• Undertake a variety of administrative duties to support the Education Team, wider Professional Services Team and Department
• Gather and analyse data to inform decisions, establishing basic trends and patterns in data and creating reports as appropriate
• Instruct and guide other employees across the University within programme administration

• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
• Abide by University policies on Health and Safety and Equality and Diversity

• Perform other duties occasionally which are not included above, but which will be consistent with the role

Person Specification

IMPORTANT: Evidencing Criteria
It is School of Psychology's policy to use the person specification as a key tool for short-listing. Candidates should evidence that they meet ALL of the essential criteria as well as, where relevant, the desirable. As part of the application process you will be asked to provide this evidence via a supporting statement.

Please ensure when submitting this document / attaching it to your application profile you name it with the vacancy reference number.

Progression to shortlisting will require written evidence of meeting all essential criteria. The School of Psychology welcomes the submission of CVs to accompany evidence of the job-based criteria.

Essential Criteria

Qualifications and Education 

Additional Information

Cardiff School of Psychology

We are recognised internationally for sustained excellence in research, impact and research-led teaching. We are a large School with over 50 academic staff, over 600 undergraduates and 150 postgraduate students. In the last assessment the School attained the highest rating of ‘excellent’ for its teaching from the HEFCW Teaching Quality Assessment Panel.
Many individuals in the School are leading figures in their research areas. In the last Research Excellence Framework we entered as a unit of over 80 staff with our colleagues in Psychological medicine. We were placed 2nd in our topic area across the UK. We have state of the art laboratories and experimental expertise across the range of psychology, and are currently building one of the largest and best equipped imaging centres in Europe (see: sites.cubric.cardiff.ac.uk).

Our collective aim is to understand the psychological and biological foundations of behaviour at both individual and group levels. The research undertaken in the School ranges from 'synapse to society', and includes normal behaviour in development and adulthood, the breakdown of cognition after stress, trauma and in neurological and/or genetic conditions, as well as key psychological issues of broad importance to society, such as prejudice, reproductive health and understanding risk. The School also contributes to cross-disciplinary University Research Institutes in Neuroscience and Mental Health, Sustainable Places, and Energy Systems Research.

Job Category

Admin / Clerical