Hard Services Operations Manager

Department: Estates & Facilities - Management/Administration
Salary: circa £75,075 per annum (Grade 8)
Reference: 904
Location: Mile End
Date posted: 5 February 2024
Closing date: 19 February 2024

Further details and apply

About Role

As a member of the Estates and Facilities management team, this senior role will involve working directly with senior managers delivering operational guidance, planning and decision support to the entire hard services teams across the Queen Mary estate.

About You

The role requires experience in delivering a strategic-based building maintenance and facilities, being able to lead teams with direct line management of 4 Campus Maintenance Managers . capabilities to be able to build strong relationships with stakeholders and deliver a high standard service.

Experience in delivering statutory compliance and operating to the latest Health & Safety guidance and being responsible for the Health & Safety of sites and engineers under their direct control.

Experience in delivering Panned Preventative Maintenance (PPM).

Experience in managing budget expenditure of revenue and capital items.

Experienced in developing, implementation and monitoring service level agreements, key performance indicators and provide monthly operational reports to senior management.

Be able to provide professional leadership for Hard Services teams, at an operational level and contribute to the strategic planning to meeting organisational objectives.

Experienced in HR related matters

About the Directorate 

The Estates and Facilities Directorate is responsible for planning, creating and operating the University’s Estate, Facilities, Capital Development and Commercial Services. The Estate needs to support the University’s standing as an ambitious and research-intensive Russell Group institution and contains a wide range of research, teaching and learning facilities in addition to student residences and recreational space.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Further details and apply