Engineer (Endpoint Devices)

18089BR

University IT

Managerial, Professional and Specialist Staff – MPSS

Advert

Engineer (Endpoint Devices)

Working within a collaborative team as a member of Endpoints & Entitlements, the role is responsible for the configuration management & engineering support for client endpoint devices. The role holder is expected to contribute to endpoint deployment process and service designs for the development of expanding services supporting endpoint devices.

A major commitment has been made to the InTune and Jamf Pro endpoint management toolsets and this role is key to achieving maximum benefit from that investment. We are in a continuing cycle of designing secure, effective and efficient services that will enable the strategic objective of providing better support for all users of Windows and Apple devices.

The holder of this role will be working in collaboration with other expert Windows & Apple engineers to develop, maintain & improve a consistent set of services for both platforms where appropriate and possible.

Us

We want to make Cardiff University an institution that is respected the world over. Our vision is to be a world-leading, research-excellent, educationally outstanding university, driven by creativity and curiosity, which fulfils its social, cultural and economic obligations to Cardiff, Wales, the UK and the world. We expect to improve our standing as one of the top 100 universities in the world and the top 20 in the UK.

You

You are expected to hold a background of supporting endpoint devices within a large IT environment and to possess experience in the deployment and configuration of devices at scale efficiently.

You will possess good skills working with configuration management solutions and have good experience of supporting client operating systems at a system level including working with scripting languages.

You will possess experience of building application installation packages.

You will have experience of enterprise monitoring tools, and the challenges of monitoring and managing a large endpoint device estate. This will include endpoint security and device compliance reporting.

You will be comfortable working in a fast-paced academic environment and will be a key member of the wider engineering & support team within which you will be expected to build strong, effective working relationships. You will be expected to become a subject matter expert for the services that you develop and will oversee their transition to operational teams as required. The role will require you to prioritise and manage your workload effectively and respond promptly to new requirements where necessary. 

The position is full time and open ended.

Salary: £39,347 - £44,263 per annum (Grade 6)

Date advert posted: Friday, 1 March 2024

Closing date: Sunday, 17 March 2024

Job Description

You will work as part of a professional service delivery team dedicated to the provision of an efficient, effective and quality driven Information Technology service to staff and students within the Corporate, Administrative, Academic Research and Learning and Teaching functions of the University.
You will provide a highly professional, friendly and customer focused face to the services offered by Information Services.
The role holder will provide a highly professional, friendly and customer focused face to the services offered by Information Services.

You will take responsibility for:

• The development of technology and infrastructure designs and specifications, including the documentation of architectures, topologies and configuration items.
• The specification and development of user/system interfaces, including validation and error correction procedures, processing rules, access, security and audit controls. You will assess associated risks, and specify recovery routines and contingency procedures. You will also assist with the translation of logical designs into physical designs.
• The provision of infrastructure maintenance and support services, both to users of the systems and to service delivery functions. You will pro-actively monitor system performance, investigating and resolving faults and problems in a timely fashion. You will provide information, advice or training to users on functionality, correct operation and system constraints.

The role may also involve the line-management and leadership of staff supporting technical and functional solutions and/or services in the role-holder’s technical domain.

You will be required to:

• Contribute to a centre of expertise within the organisation, taking responsibility for the development and maintenance of complex technical systems, covering all aspects of the systems lifecycle including investigation, analysis, specification, design, building, testing, operation, maintenance, upgrade, migration and obsolescence.
• Take responsibility for aspects of the specification and design of technology utilised within the organisation, including recommendations for improving technology operations and cost-effectiveness.
• Produce and maintain technology design policies, philosophies and criteria covering connectivity, capacity, interfacing, security, resilience, recovery, access and remote access using industry standards, methods and tools.
• Suggest design enhancements, capacity changes, contingency and system recovery arrangements as required, enabling design targets to be met and ensuring that the technology provided meets service level targets within the organisation’s planned budget.
• Review technology costs against planned budgets, taking into account public tariffs and new technology developments; liaise with technology suppliers of equipment, software and services, evaluating proposals and approving changes to technology design where appropriate.
• Contribute to technical requirements, tender and proposal documents and participate in reviews and evaluations of responses for the selection of appropriate suppliers, services and contracts.
• Work with colleagues to monitor, optimise and report on the operational performance and stability of technology systems using commercial and open source tools; and identify where further development may be needed.
• Take responsibility for resolving problems and issues independently, using judgement and creativity to suggest the most appropriate course of action, and ensuring that the impact of complex and conceptual issues and solutions are understood by all parties.

Person Specification

Important note: It is the University’s policy to use the person specification as a key tool for short-listing. Candidates should evidence that they meet ALL of the essential criteria as well as, where relevant, the desirable. As part of the application process you will be asked to provide this evidence via a supporting statement. Please ensure that the evidence you are providing corresponds with the numbered criteria outlined below. Your application will be considered based on the information you provide under each element. When attaching the supporting statement to your application profile, please ensure that you name it with the vacancy reference number, e.g. Supporting Statement for

.

Essential Criteria:

:

As an employee of Cardiff University the post holder will:

· Ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.

· Take reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work in accordance with the Health and Safety at Work Act 1974, EC directives and the University’s Safety, Health and Environment Policies and procedures and to cooperate with the University on any legal duties placed on it as the employer.

Additional Information

Job Description Cont:

Contribute to the development of standards to allow staff within the role’s technical domain to carry out all tasks and procedures efficiently and effectively to meet agreed levels of service or specific requirements of Service or Operational Level Agreements. Gather and record service level information and produce statistics for use in measuring key performance indicators (KPIs), and ensure that required targets are met.

Work within matrix-teams of staff across Information Services to deliver enhanced technology solutions to the University, providing advice and guidance to analysts, designers, and less experienced colleagues where necessary.

Consult with and advise Project Managers to help them plan, prioritise and set project milestones to ensure that resources are appropriately deployed in order to meet deadlines.Lead or participate in projects as appropriate, managing the operation of project teams, planning and organising work and monitoring progress.

Establish relationships with key contacts to ensure role objectives are met, developing appropriate communication links with internal and external stakeholders as required.

Establish relationships with key contacts to ensure role objectives are met, developing appropriate communication links with internal and external stakeholders as required.You will have or be prepared to develop an appropriate knowledge/skill level in the current technologies in use and to develop an appropriate knowledge/skill level in any new technologies that are introduced.

Carry out some duties associated with a more senior role for developmental purposes or for a more junior role for operational reasons.

To ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.

To take reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work in accordance with the Health and Safety at Work Act 1974, EC directives and the University’s Safety, Health and Environment Policies and procedures and to cooperate with the University on any legal duties placed on it as the employer.

You may also be asked to perform other duties occasionally which are not included above, but which will be consistent with the role.

Where the role requires staff management and leadership the following responsibilities will also apply:

Be ultimately responsible for development and pastoral care and welfare of the staff under your line-management including objective setting, appraisal, performance review and training. Be a point of escalation for welfare issues including dealing with matters where there are no set guidelines or procedures.
Ensure that staff for whom you are responsible operate within appropriate risk assessments and operating procedures and are compliant with all University procedures and policies.

Current technologies in use:

• Large Windows 11, macOS, iPadOS, iOS & Android client device populations.
• Active Directory & Azure AD.
• Microsoft Office 365 including InTune MDM for Windows devices.
• Jamf Pro MDM solution for Apple devices.
• A modern EDR capable endpoint security solution

Job Category

Information Technology