Deputy Head of Exams and Teaching Timetabling

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Deputy Head of Exams and Teaching Timetabling

This is a management role based in the Registry Operations department within Academic and Student Support Services. The role-holder will deputise for the Head of the service providing management and leadership across the department.  You will oversee and lead the team to deliver the University timetables for both exams and teaching, University exams and service objectives.

The Deputy Head role is a pivotal role in Registry Operations, supporting key processes in the Exams and Teaching Timetabling Team. This role oversees high volume, technical and at times complex processes.

We are looking for someone who is resilient, adaptable, motivated, open minded and collaborative with experience of managing a team, delivering end-to-end processes, developing a service, engaging with stakeholders, and managing change.

For more information about the role, please contact Joanne Millard ([email protected] ).

Cardiff University offers many excellent benefits, including 37 days annual leave (plus bank holidays) pro-rate for part-time hours, local pension scheme, blended working (meaning you will be able to work from home for some of your time), a cycle to work scheme and other travel initiatives, annual increments up the pay scale, and more. It is an exciting and vibrant place to work, with many different challenges and is a proud Living Wage supporter

This post is full time and open ended.

Salary:  £49,794 - £54,395 per annum (Grade 7)

Date advert posted: Wednesday, 17 April 2024

Closing date: Saturday, 4 May 2024

Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Job Description

Key Duties

• Manage and lead the Exams and Teaching Timetabling Team, ensuring departmental objectives are communicated and engaged with, planning, organising and delegating work, monitoring progress and intervening as required
• Contribute to the long term strategic planning and management of the department, interpreting school/directorate strategy into work priorities and setting the standards for the section
• Contribute to the development of department initiatives that have a University wide impact
• Manage performance, induction and development of the section
• Support and guide team members in welfare issues, escalating as necessary to specialist support areas
• Ensure the delivery of the sections’ service level agreements, adapting these according to changes in workload and customer requirements
• Collaborate with others in order to develop processes and procedures used within the sector and department
• Undertake the training of others in areas relating to the teams work
• Undergo personal and professional development that is appropriate to and which will enhance performance
• Establish working relationships with key contacts to help improve service levels, developing appropriate communication links with the University’s Schools/Directorates and outside bodies as required
• Gather and analyse data to inform decisions, establishing basic trends and patterns in data and creating reports as appropriate

General Duties

• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
• Abide by University policies on Health and Safety and Equality and Diversity
• Perform other duties occasionally which are not included above, but which will be consistent with the role

Person Specification

Essential Criteria
Qualifications and Education

Degree/NVQ 4 or equivalent Professional membership/experience

Knowledge, Skills and Experience

Substantial experience of managing a section consisting of one or more teams

Specialist knowledge of appropriate administrative systems and processes

Ability to set up develop office systems and procedures

Customer Service, Communication and Team Working

Ability to communicate detailed and complex information effectively and professionally with a wide range of people

Experience of managing several teams, balancing multiple objectives and priorities

Experience of dealing with performance and welfare issues

Evidence of ability to explore customers’ needs and adapt the service accordingly to ensure a quality service is delivered

Planning, Analysis and Problem solving

Proven experience in dealing with diverse and challenging problems, including researching issues and creating new solutions where no prior precedent exists

Evidence of ability to plan the work of a section over year plus time scales, reacting to changes in workload and strategic direction of the department

Desirable Criteria

Postgraduate/Professional qualification

Experience of working in a Higher Education environment

Fluency in Welsh, written and oral

Job Category

Management & Executive