Apprenticeship Operations and Data Manager

Department: Research Services
Salary: £42,405 - £49,785 per annum (Grade 5)
Reference: 1796
Location: Department W, 81 Mile End Road
Date posted: 26 March 2024
Closing date: 20 April 2024

Further details and apply

About the Role

We are seeking to recruit an Apprenticeship Operations and Data Manager in the Research and Innovation Directorate who will play a pivotal role in the development and operational delivery of the apprenticeship’s growth strategy.

This post will support the Head of Degree Apprenticeships in ensuring the Central Apprenticeship Services team are supporting and delivering efficient and compliant services to our academic colleagues and apprentices.

The postholder will lead on operational delivery, audit, compliance and will be instrumental in supporting the newly integrated Learner Management system (SMART Assessor) to enhance apprenticeship delivery across our apprenticeship programmes.

About You

The successful candidate will have significant apprenticeship operational and data management experience, ideally within an FE or HEI environment.  You will work across the faculties to support the successful delivery of the apprenticeship provision and support and lead on the administration and management of the apprentice journey from on-boarding to End Point Assessment.

You will also need to have demonstrable operational experience for the delivery and design of apprenticeships programmes and be fully conversant with the preparation and planning of the ILR submission, as well as ensuring the operational compliance of the provision through sampling and audit activities.

The post holder will work closely with the Apprenticeship Compliance Manager and will join a highly skilled team in supporting our approach to ensuring regulatory compliance with the ESFA, Ofsted and the OfS.

Ideal candidate will be operational and data driven with a strong attention to detail and accuracy of information, with the ability to develop standardised approaches.  Significant people management experience and a demonstrated capability to manage performance in a fast-paced and highly regulated area is highly desirable.

You must also be able to demonstrate your passion for delivering a first-class customer experience and high-quality service is essential.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Further details and apply