Admissions Team Leader

Advert

Admissions Team Leader
Admissions
Communications and Marketing

Working within the Admissions team you will be responsible for provision of a professional admissions service under the guidance of the Admissions Operations Manager to ensure an end-to-end admissions process from enquirer to entrant.

This role will require a positive, proactive leader who is also an effective team member. To ensure provision of excellent administrative and customer service support, through the accurate and timely completion of a range of routine administration tasks to meet operational and customer service requirements. This includes ensuring efficient and streamlined application processing (including applying set admissions criteria) and customer focused enquiry management.

You will be responsible for managing relationships with a number of Academic Schools and will liaise with College and Professional Service teams as required.

This is a full-time post, fixed term until 31 May 2025. 

Salary: £32,332 – £34,980 per annum (Grade 5)

Date advert posted: Tuesday, 12 March 2024

Closing date: Friday, 29 March 2024

Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Person Specification

Essential Criteria

Qualifications and Education

Additional Information

Job Description continued:

Specific Duties (continued):

• To work flexibly to meet workload demands including working within different areas of admissions (and on occasion within other services/departments) to provide wider support and guidance.
• To ensure the provision of support for University open days, information giving and promotional events where the admissions team is represented (such as handling enquiries on an admissions stand or staffing a telephone helpline/chat facility). This includes ensuring staffing, line management, and provision of appropriate guidance and information (including any set-up and logistic requirements such as the provision of equipment and materials).
• To support confirmation, clearing and adjustment, taking responsibility for roles and tasks allocated by the Admissions Management Team to ensure the success of the event.
• To support enrolment as required, working with colleagues in Registry/Student Operations to ensure provision of student clearance/documentation checks, allowing applicants to register at the University.
• To deputise for the Admissions Operations Manager and other Team Leaders as required

• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
• Ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.
• Abide by University policies on Health and Safety and Equality and Diversity.
• Perform other duties occasionally which are not included above, but which will be consistent with the role.

It is the University’s policy to use the person specification as a key tool for short-listing.

When you submit your application online, you must include a supporting statement as a Word document or PDF which gives examples of how you meet each of the numbered criteria. When uploading the supporting statement the document title needs to read “supporting statement" and should also detail the post reference number ending in BR relevant to the job you are applying for (e.g. Supporting statement for xxxxBR).

You should list each numbered criteria and provide at least one specific example for each which shows how, when, and where you have used your experience, knowledge, specific skills, and abilities to match those required for this job role.

If you do not provide written evidence of meeting all of the essential criteria in the format stated above, then your application will not be progressed. 

The Admissions Department is responsible for the provision and administration of the University’s recruitment process and policies related to admissions. This includes the provision of application processes, decision communication and maintenance of admissions process systems.

Admissions plays an essential role in maintaining the reputation of the University through effective communication to the public and to external and internal stakeholders. The Admissions team has a customer focused approach and the team represents the University on a corporate level and involves all three academic colleges and constituent schools.

The Admissions department are responsible for key links with external bodies such as UCAS and the Russell Group and aim to influence admissions practices not only at a local but at a national level. The Cardiff University Admissions department works on an evolutionary basis, working flexibly to meet service needs and demands and is committed to providing a world leading applicant experience.

Due to the nature of admissions work there will be key points in the year where leave will be restricted, extended opening hours will be operation and occasional weekend working will be required. This will be primarily around confirmation and clearing in August (but not exclusive to) and overtime will be required during these periods.