Administrative Support Assistant

Job Purpose

To provide a range of administrative and support in the delivery of both undergraduate programmes in the School of Biodiversity, One Health and Veterinary Medicine, Undergraduate School Office.

Main Duties and Responsibilities

1. To deliver administrative support within the Veterinary Undergraduate School Office to strengthen the course support process for undergraduate BVMS & BSc students. 

2. To respond efficiently and effectively to enquiries regarding course support (by e-mail, telephone and in writing) to ensure the provision of accurate information is disseminated to the appropriate level.
3. To provide assistance to course administrators and academics in relation to all aspects of assessments e.g. question preparation, cross-checking of results, checking of information in MyCampus etc.

4. To assist with the timetabling process in both programmes e.g. rotating practicals, Direct Observed Practical skills (DOPs), module updates, CMIS & room bookings. 

5. To provide administrative support to the EMS Office including data input, updating the SEL (student experience log) and processing of health and safety paperwork.

6. To provide general administrative support in monitoring student absences especially final year rotations, final year student expenses etc. 

7. To be responsible for keeping relevant systems up-to-date and accurate – e.g. MyCampus, and other course associated systems.
8. To coordinate Induction Week events by supporting the course administrators in preparing for these events. 

9. To act as clerk on a rotational basis on various committees e.g. BVMS & BSc Programme Boards and other committees as required.
10. To undertake other relevant duties as directed by the line manager or the course administrators.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential:

A1. Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. OR Scottish Credit and Qualification Framework level 5 or 6 [National 5 or 6, Scottish Vocational Qualification level 2 or 3] or equivalent, and experience of personal development in a similar role.

A2. Working knowledge IT skills including Microsoft Word, Excel, TEAMs, Office 365 and Outlook.

Desirable:

B1. Knowledge of methods of HE assessment

B2. Knowledge of Virtual Learning Environments (VLE) (e.g. Moodle)

Skills

Essential:

C1. Computer literate with demonstrable skill in the use of Word and Excel.

C2. Initiative and judgement to plan or schedule workdays and weeks ahead, and to respond to changing requirements and resolve problems independently.

C3. Ability to communicate clearly, clarifying requirements, responding to colleagues and customers.

C4. Excellent organisational and time management skills, with an ability to work under pressure and to tight deadlines when required.

C5. Excellent accuracy and attention to detail (e.g. accuracy and precision in data entry).

C6. Ability to work independently and as part of a team.

C7. A high degree of numeracy.

C8. Self-motivation.

Desirable:
D1. Able to use University central databases e.g. MyCampus, CMIS.

D2. Ability to operate software for compiling and manipulating databases and production of documentation in Word, Powerpoint and Excel.

Experience

Essential:

E1. Sufficient experience in an office environment plus the above qualifications OR evidence of progression and development gained through relevant work experience.

Desirable:
F1. Previous experience in an educational environment

F2. Experience of taking minutes for a work-related committee

F3. Experience of working with students

Terms and Conditions

Salary will be Grade 4, £22,681 - £25,138 per annum.

This post is full time (35 hours per week) and open ended.

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.