0197-24 - Guest Services Manager

View All Vacancies
Conference Aston
Location:  Aston University Main Campus
Salary:  £29,605 to £34,980 per annum
Grade:  Grade 07
Contract Type:  Permanent
Basis:  Full Time
Closing Date:  23.59 hours BST on Friday 26 April 2024
Interview Date:  Tuesday 14 May 2024
Reference:  0197-24
Release Date:  Friday 12 April 2024

Conference Aston is looking to appoint a Guest Services Manager to work closely with and take direction from the Building Service Manager and Operations Manager to help drive the customer experience and ensure actions are taken to improve the customer journey. 

This role will provide effective duty management by leading and motivating the onsite team during the service periods.  In this varied role the role holder will assist all departments where necessary,  to ensure delegates and guests receive the highest level of customer service. The post holder will also be responsible for all emergency and safety arrangements during the shift.

Educated to NVQ level 3 or equivalent in hospitality management, you will have experience of working in the hospitality sector in a supervisory capacity and duty manager experience. Experience of emergency and evacuation procedures, alongside in house IT management booking systems and standard MS office software is essential. 

The post holder will work 5 days in 7 on a varied shift pattern. 

What we offer:

• Aston University is a vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.
• Hybrid working is possible for this role, which means working both on campus and from home dependent on the activity. Further information on hybrid working can be found here .
• Excellent training and development opportunities.
• A generous annual leave scheme with 30 days bookable leave and a further 13 days of bank holiday and University closure days.
• Everyday discounts to a number of activities and retailers.
• Great family-friendly policies.
• On-site gym and pool with discounted staff membership available.
• Further information on our Benefits and Rewards can be found here .

Anonymous shortlisting will be carried out for this role as part of Aston University’s commitment to equality and diversity and ensuring a fair and consistent approach to recruitment. Personal details that are included on application forms, including the candidate’s name and address will not be disclosed to the shortlisting panel. CVs will not be considered as part of the shortlisting process.

Aston University is an equal opportunities employer and welcomes applications from all sections of the community.  It promotes equality and diversity in all aspects of its work. We strive to have robust inclusivity strategies in place, including race and sexual orientation, to encourage colleagues to have the confidence and freedom to be themselves in the workplace. For more information, visit: https://www2.aston.ac.uk/about/inclusive-aston

We recognise the value of flexible working.  Please contact the recruiting manager to discuss what flexible working options are available for particular roles.

If you require the job details document or an application form in an alternative format please contact the recruitment team at [email protected]