Senior Manager (Business Analyst)

• Identify areas of inefficiency in the existing system/manual processes, and help users to define business requirements which may entail process streamlining and/or automation. Assist users and provide guidance in process mapping for as-is and to-be process modeling.
• Suggest processes for integration with technology and ways to increase productivity
• Participate in IT projects as user project coordinator/user lead, and assist in submission of new projects proposal (PPM).
• Responsible for data integrity and taking lead in defining data conversion/migration requirements, verifying correctness of converted/migrated data
• First level of user testing, assist in developing of test scripts and co-ordinate user-acceptance testing of applications.
• Single point of contact to represent users' requirement to IT support staff. Collate and prioritize issues/bugs reported and escalate to department IT support staff and follow up
• Co-ordinate in users' access matrix and assist business System Administrator in granting and revoking access rights to systems owned by the faculties and departments.
• Provide 1st level support to users and perform trouble-shooting and analysis. Escalate the appropriate parties (e.g. IT support staff, IT care or users if it is a data related issue)
• Provide training and day-to-day support to users on the use of IT applications/software package especially in system configurations which do not require the intervention of IT professionals.
• Document and maintain user guides, standard operating procedures of manual and IT systems.

• Degree in Business, Management Information System or Computer Science with at least 8 years' experience as a Business Analyst in Business Information Technology project.
• Proficiency in MS Project, MS Visio and knowledge in SAP system
• Adept in data analysis concepts, and familiar with data visualization tools such as Power BI tools
• Familiarity with Microsoft 365 apps, especially in Power Automate, Power Automate Desktop, Power Apps, Microsoft Teams, SharePoint, Microsoft Forms etc.
• Familiarity with R or Python for data analysis and Geospatial analysis and some experience in building cloud computing solutions, is a plus.
• Familiarity with applications support / help desk environment and good in customer service orientation
• Strong managerial, communication and presentation skills
• Good team player, responsible and conscientious. Resourceful, independent, responsive and pro-active

Location: Kent Ridge Campus

Organization: Office of the Sr VP (Campus Infrastruc)

Department : Office of the Sr VP (Campus Infrastructure)

Employee Referral Eligible:

Job requisition ID : 8221