Management Assistant Officer, Customer Service (One year contract, renewable)

The incumbent, in the Lee Kong Chian Natural History Museum, will provide upfront assistance to visitors in terms of ticketing purchases and handle visitor enquiries, in order to ensure that the needs of museum visitors are appropriately met. Duties and responsibilities include, but are not limited to the following -

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Execute ticketing and cashiering duties and troubleshoot ticketing and admission issues.
• Assist in crowd control and ushering duties to manage the needs of visitors.
• Provide relevant information to visitors.
• Handle phone calls and visitors enquiries.
• Assist in events management and emergency procedures.
• Assist the Front of House team to train new employees on how to execute the ticketing sales system.
• Take the extra mile to engage customers.
• Any other duties relevant to operational requirements.

• GCE ‘N’ / ‘O’ / ‘ITE’ Certification.
• Customer Service certification or Customer Service related experience preferred.
• The candidate should be proficient in the Chinese Language as the position will work with chinese-speaking customer groups.
• Possess good verbal and written English language communication skills.
• Proficient in basic PC skills.
• Possess a friendly and approachable disposition and be able to work well in teams and able to multi-task.
• Familiar with tickets purchase system.

Location: Kent Ridge Campus

Organization: Faculty of Science

Department : Lee Kong Chian Natural History Museum

Job requisition ID : 20816