EUD Support Engineer

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning. 

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude.  We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT. 

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future. 

https://nusit.nus.edu.sg/

You will be part of the End-User support team that is responsible to manage the day-to-day support for faculties, schools and departments. You will work across a broad range of technologies and liaise across multiple areas of the business to support incidents, problems and requests and be responsible for answering IT requests via phone, email and IT Ticketing System. 

•    Provide effective and timely day-to-day End-User device support, advice, guidance and diagnosis, and timely problem resolution.
•    Maintain PCs/laptops, mobile devices, IP phone systems, printers and peripherals, etc.
•    Support the use of End-User devices such as PC, laptops, tablets and mobile devices running on MS Windows, Linux, Mac OS, iOS, Android, etc.
•    Support the use of IT applications such as O365, Faculty software and utility applications e.g., Adobe, Zip, etc.
•    Provide technical consultation and advice to users on End-User devices.
•    Work closely with technical teams to provide technical solutions.
•    Assist IT Business Partner with miscellaneous administrative and management duties.

•    Diploma in Computer Science / Information Technology / Software Engineering or equivalent.
•    Minimum with 2 – 3 years of Technical Support Experience.
•    Good knowledge on basic networks, security, printers, desktops/ laptops/mobile devices, endpoint security and imaging.
•    Good experience in troubleshooting MS Windows Operating Systems, Linux, Mac OS, iOS, Android and vulnerability resolutions
•    Good customer service, communications and problem-solving skills.
•    Knowledge in ITIL processes will be an advantage.

Location: Kent Ridge Campus

Organization: NUS Information Technology

Department : Infrastructure - Service Desk

Employee Referral Eligible: Yes

Job requisition ID : 24041