Business Analyst

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Business Analyst

• Location: Kelburn
• Type: Permanent
• Post Date: Fri Dec 16 02:15:33 2022
• Ref: 5694

• Do you have experience with mapping customer journeys to enhance the customer experience?
• Are you an innovator and flexible thinker?
• Do you have Strong presentation skills and are able to technically lead development discussions?

Mō Te Herenga Waka - About Our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Our core ethical values are respect, responsibility, fairness, integrity, and empathy. These core ethical values are demonstrated in our commitment to sustainability, wellbeing, inclusivity, equity, diversity, collegiality, and openness. With, and as, tangata whenua, we value Te Tiriti o Waitangi, rangatiratanga, manaakitanga, kaitiakitanga, whai mātauranga, whanaungatanga, and akoranga.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Business Analyst to join our newly formed Microsoft Dynamics Customer Relationship Management (CRM) team. The role will be responsible for contributing to and delivering business solutions for our internal customers and external stakeholders, using and promoting Agile, Design Thinking and User Experience approaches.

Key Responsibilities: 

• Contribute to the successful completion of digital projects by active involvement at all stages of the project lifecycle from inception to delivery, scoping, planning, analysis, design, UAT testing, implementation, training and support. 
• Support, and deliver enhancements for, the Microsoft 365 product suite and remain current with the latest position.
• Make configuration changes to M365 systems as required to improve user experience and implement processes.
• Collaborate with product owners to find elegant and usable solutions to business challenges, creating prototypes/MVPs to help communicate concepts and applying broad and functional knowledge to solve problems.

Ō pūmanawa - About you

We are seeking innovative, flexible, customer focused individuals with a solid set of Microsoft 365 / CRM skills with a passion for improving the student experience by analysing and prioritising requirements and then delivering configured solutions. You will bring your experience and enthusiasm to this newly formed team who will thrive in an Agile development environment.

Key Requirements: 

• Experience in customer centric service design and business analysis in an Agile context. 
• Sound experience and understanding of Agile methodologies and techniques especially Scrum and Kanban. 
• Experience with mapping customer journeys to enhance the customer experience. 
• Good understanding of M365 products and other technologies, including Dynamics CRM 365, PowerAutomate, Forms and their impact on / utility in the business environment. 
• Ability to design and implement processes and user interfaces in a low/no code environment
• Proven ability to communicate effectively with user groups, vendors, stakeholders and all levels of management. 
• Strong presentation skills and able to technically lead development discussions. 
• Excellent verbal and written English. 

Ētahi kōrero hai āwhina i a koe - Why you should join our team

Digital Solutions is a friendly, welcoming and supportive team which comprises of over 120 passionate IT staff. We are responsible for all applications, digital infrastructure, systems and services for the university. Our work is interesting and important to ensuring the success of our students and researchers. We offer flexible working arrangements, great staff benefits and a vibrant campus experience.

Role Description

Close Date for Vacancy: 16th January 2023

Contact Details for Vacancy: If you have any questions regarding this role please get in touch with the Associate Director Applications, Nick Edwards, nick.e[email protected]. 

Applicants should follow all steps listed below. 

Important - Application Steps and information

Download and complete the University Application Form .

Then, please combine your cover letter, CV and the University Application Form into a single file (preferably in pdf format).

Click Apply Now Button at the base of the advert. Follow the process to enter your contact details and attach your combined file (CV, cover letter and the University application form) using the “CV/Resume” button.

If you have any issues uploading your application, please email the completed application form, cover letter and CV to [email protected] stating the reference number and position title from the advert in the subject line.

Please note that the University is closed between 21 December 2022 and 10 January 2023. Shortlisting of the applications will take place after the application closes, following that, a member of the hiring team will be in touch.

Apply Now