Ask Me! Agent

• Make a difference
• Student-facing customer service
• Fixed Term role, parental leave cover till May 2025
• Hours 12pm - 8pm 
• Manukau Campus Location

Are you a capable, enthusiastic team player who prides yourself on getting the job done? Do you have initiative, understand the need for efficiency and will you put the student at the centre of your customer service? Bring your positive attitude and desire to be part of something meaningful to the Manukau Institute of Technology.

E pā ana ki Te Whare Takiura o Manukau - Ngaahi me'a fekau'aki mo e Ako'anga Fakatekinikale 'o Manukau- About MIT

Positioned in the hub of South Auckland, Manukau Institute of Technology (MIT) prides itself on being a progressive and visionary employer providing high-quality education and training within a multicultural environment.

It's busy at MIT and we are looking for some awesome administrative staff to help us meet the needs of our students as they commence and progress through their learning journey with us.

E pā ana ki te tūranga - Tuanga tatara i te angaanga - About the role

This role is part of the team that provides student-facing services to students, i.e., assistance with: (1) Application and Enrolment processes, (2) Invoicing and Receipting, (3) Withdrawals and Transfers, (4) Academic Record requests, (5) Results enquiries, and (6) Graduation support, as well as our processes designed to assist a student to onboard successfully into MIT. 

The role is one which at times provides cover for shifts across 7am to 8pm Monday to Friday, and during the day on Saturday, 8:30 AM - 4:30 PM once every four weeks.

Experience and Key Competencies

• Previous experience in customer service-based positions or closely related field.
• Outstanding customer service skills including exceptional interpersonal and active listening skills along with analytical and critical thinking ability to interpret and respond appropriately.
• Student Commitment, with an active dedication to supporting students' aspirations, learning and achievements.
• Ability to communicate clearly and concisely in all oral and written communications.
• Ability to work effectively in a team environment and participate to get the job done, while continually focusing on the needs of the students.
• Ability to exercise appropriate personal initiative and accountability.
• Results orientated and driven to exceed application and enrolment targets.
• Cultural awareness given the MIT's diversity of students.
• Commitment to quality assurance, while ensuring the delivery of value to students it is critical to ensure MIT policies and procedures are being met.
• Confidence in using an appropriate range of computer programmes, eg demonstrated experience with such applications as Databases, Student Management Systems, CRMs, and the Microsoft office suite

Ahurea - Anga fakafonua - Culture

At MIT you will work with some incredible people who are passionate about the positive impact we make to the communities we serve.We offer a work environment which values genuine people who care for others, are well-connected, open and approachable and strive for excellence in all we do. If you are excited by the role and feel you would fit well into our organisation, we would love to hear from you.

"Kua herea mātou ki te whai i te tūturutanga o Te Tiriti O Waitangi." We are committed to creating and maintaining a culturally sensitive work environment in relation to Te Tiriti o Waitangi.

MIT is committed to ensuring our workforce reflects the diversity of our tauira (students) and the rich cultures represented within the local community we serve. We know how important it is for our tauira and kaimahi (staff) to have their culture and values reflected in our way of working and in the people we recruit. To support this, MIT seeks to grow the number of Māori and Pasifika kaimahi across our Institute and gives recognition to applicants who demonstrate Māori and/or Pasifika cultural knowledge and skills.

Me pēwhea te tono - Tuku atu fēfē atu haau a tohi ole- How to Apply

For a copy of the Job Description or to apply visit http://careers.manukau.ac.nz  

If you would like any further information please contact Shallu Tokas, People and Culture, (09) 976 0221

Applications will be reviewed as they come in and interviews may commence prior to the close date Thursday, 11th  April 2023. Depending on the quality of applications for this role, the closing date for applications may be brought forward. So don't delay, apply now!