Ticket Sales and Student Engagement Assistant

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Job Number:  J0424-0020

Job Title:  Ticket Sales and Student Engagement Assistant

Job Type:  Continuing Full Time

Department:  Athletics

Job Category:  Administrative

Number of Positions:  1

Date Posted (dd/mm/yyyy):  05/04/2024

Closing Date (dd/mm/yyyy):  28/04/2024

Salary (with Salary Rate):  59,382.00 - 64,850.00/Year

Employee Group:  CUPE 2424

Salary Level:  7PE

Hours Per Week:  35

Date Position Available:  01/05/2024

Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.

As one of the 2023 Top 100 Employers in Canada and one of the National Capital Region’s Top Employers for nine consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.

The university’s Strategic Integrated Plan 2020-2025 is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values.

Reporting to the Assistant Manager Events and Game Day Experience, the Ticket Sales and Student Engagement Assistant will oversee all administrative aspects of our ticket sales program from building the event in our software platform, to working with our social team to ensure promotion to providing timely reports and sales trending to the marketing team. This position will also be the key point of contact in terms of undertaking various initiatives to better engage our students via developing and maintaining relationships with student groups, carrying out existing programs and helping develop new strategies to further engage this group. Each initiative will have its own metrics reporting based on the various key performance indicators.

This position requires on-site attendance at numerous athletic events. The individual must be available and prepared to work flexible hours including frequent evening and weekends as required.

The incumbent must possess the following qualifications:
• Knowledge of ticketing software is required, specific experience with the FUSION software would be an asset.
• Demonstrated customer service experience and strong interpersonal skills are required, with a proven ability to elicit and foster trust, develop positive working relationships and work effectively with customers, on campus partners, student groups and external stakeholders.
• Cash and credit reconciliation experience with knowledge of PCI regulations compliance.
• Strong knowledge of Excel and preparation of report documents is essential.
• Demonstrated student leadership is required to supervise work-study, co-op and volunteer students as well as to inspire collaboration of key student groups on campus.
• Strong organizational skills and time management abilities are essential, along with the ability work in a fast-paced, high volume environment along with the ability to pay attention to detail.
• Excellent communication skills are required, including written and verbal.
• A high degree of independence, including the ability to exercise discretion, good judgment, and solid decision-making.
• This position requires on-site attendance at numerous athletic events. The individual must be available and prepared to work flexible hours including frequent evening and weekends as required.

The above is normally acquired through:
• Completion of a three year post-secondary accredited program specializing in the field of business or marketing is preferred. Experience related equivalencies considered.
• Minimum of two years of related experience with demonstrated customer service and cash handling experience, preferably in a university campus setting, working directly with students and/or a marketing team

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

This position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it is possible that you may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.

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