Online MBA Student Support Assistant

Carleton University also welcomes applications from continuing employees. If a Continuing employee is the successful candidate, this assignment will be considered a Term Assignment, and the successful candidate must obtain a leave of absence from their current and substantive position, where applicable. Permission for such leave must not be unreasonably withheld.

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Job Number:  J0124-0372

Job Title:  Online MBA Student Support Assistant

Job Type:  Term Full Time

Department:  Faculty of Sprott School of Business

Job Category:  Administrative

Number of Positions:  1

Date Posted (dd/mm/yyyy):  31/01/2024

Closing Date (dd/mm/yyyy):  07/02/2024

Salary (with Salary Rate):  53,769.00 - 58,682.00/Year

Assignment Duration From:  01/02/2024

Assignment Duration To:  31/08/2025

Employee Group:  CUPE 2424

Salary Level:  6PE

Hours Per Week:  35

Date Position Available:  29/01/2024

Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.

As one of the 2023 Top 100 Employers in Canada and one of the National Capital Region’s Top Employers for nine consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.

The university’s Strategic Integrated Plan 2020-2025 is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values.

Reporting to the Team Lead, Professional Graduate Programs and the Associate Dean, Professional Graduate Programs, the incumbent acts as front line support for the online MBA program and its students and handles clerical and administrative support related to in-program student services. These tasks include, but are not limited to: registration support, tracking of program progression and database management.

The incumbent must possess the following qualifications:
• Able to embody the School and University appropriately to current and potential faculty and students at Carleton, many of whom may not be familiar with relevant policies and procedures.
• Able to work with a number of program directors including Associate and Assistant Deans for the purposes of collecting detailed information, providing feedback and resolving issues in a proactive and timely manner.
• Ability to interact with an array of program and administrative issues in a sensitive manner, often requiring creative problem solving in a timely manner.
• Knowledge of the service excellence program and be able to work with staff to develop best practices for the School to support the efforts of service excellence.
• Excellent oral and written communication skills in order to convey complex matters.
• Demonstrated experience in working with Banner and the MS Office suite of products.

The above is normally acquired through the completion of:
• Two-year administrative diploma program in business or related discipline from a recognized college
• Three years of experience in the field of post-secondary educational administration.
• Preference will be given to those with AACSB-related knowledge and experience.

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

This position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it is possible that you may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.

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