Academic Support Coordinator

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Job Number:  J1223-0280

Job Title:  Academic Support Coordinator

Job Type:  Continuing Full Time

Department:  Office of the Dean of Engineering and Design

Job Category:  Student Services

Number of Positions:  1

Date Posted (dd/mm/yyyy):  04/01/2024

Closing Date (dd/mm/yyyy):  11/01/2024

Salary (with Salary Rate):  64,074.00 - 70,040.00/Year

Employee Group:  CUPE 2424

Salary Level:  8PE

Hours Per Week:  35

Date Position Available:  22/01/2024

Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.

As one of the 2023 Top 100 Employers in Canada and one of the National Capital Region’s Top Employers for nine consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.

The university’s Strategic Integrated Plan 2020-2025 is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values.

Reporting to the Academic Support Officer, the Academic Support Coordinator is a multi-functional position providing clear, accurate and concise information on a full range of academic issues to undergraduate students, staff and faculty, of the Faculty of Engineering and Design, as well as other Academic units, University Services and the general public.

The incumbent must be experienced in oversight of administrative workflows, efficient in processing registration and academic requests, and well-versed in overseeing the administrative aspects of the student service operations. The incumbent trains and provides advice to staff on procedural academic matters and on current Faculty and University regulations, rules and policies. This includes the processing of forms, reviewing student records, responding to high volume of student inquiries, follow-through and completion of processes.

The incumbent must possess the following qualifications:
• Knowledgeable of administrative and office procedures and efficient in their duties.
• Excellent communication, interpersonal and organizational skills and be a strong team player.
• Able to relate successfully and in a professional manner to all members of the University community (staff, faculty and students).
• Tact, discretion and respect must be exercised when dealing with students, potential students, visitors, faculty, staff, alumni and the general public.
• Able to problem solve and know when and where to refer students for additional information and assistance.
• Knowledgeable about University Services.
• Able to complete work accurately and be attentive to detail.
• Reliability and accuracy are critical.
• Organizational skills, be able to work under pressure, and to get work done with a minimum of supervision.
• Knowledgeable of the demands of, and have the ability to operate in a culturally diverse work place.
• Sensitivity to, and understanding of various cultural, ethnic and linguistic profiles.
• Ability to adapt to changing environments.
• Required to maintain current and thorough knowledge and skills in, conventional office applications, particularly Banner and website maintenance, including the various communication and database systems.

The above is normally acquired through the completion of:
• Four-year University degree, preferably in Engineering or Business
• Three-years of related experience, preferably within an engineering academic environment.

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

This position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it is possible that you may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.

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