VE Senior Services Officer

• Full Time, Fixed-Term contract until 24 January 2025

• Salary Level HEW 6 + 17% Superannuation

• Based at the Melbourne CBD, however, may be required to work and/or be based at other campuses of the University.

About You
 

As the Senior Services Officer of VE, you will play a crucial role in ensuring the College's success by providing top-notch administrative support to various teams. The tasks will include providing administrative and project advice and expertise. Your expertise will enable you to provide high-quality support to the teams involved in Learning & Teaching Innovation and Quality. Your work will be essential to ensuring the College runs smoothly and achieves its goals.

To be successful in this position, you’ll have:

• Highly developed interpersonal skills and proven ability to build and maintain strong collaborative working relationships with a variety of internal and external stakeholders.

• Excellent problem-solving skills, including demonstrated experience developing and delivering complex written reports to a high standard and with a high level of attention to detail.

• Experience in providing high quality customer service to internal and external stakeholders and experience managing complex queries in a fast-paced, large scale environment.

• High level oral and written communication skills, with a proven ability to communicate effectively with a broad range of individuals and groups from diverse backgrounds.

• Ability to demonstrate flexibility and initiative, by working independently and with limited direction, as well as effectively within a dynamic small team environment.

• Significant administrative experience in planning, organizing and prioritizing work in a busy environment with multiple and conflicting priorities and competing deadlines.

•  Expertise in developing, recommending, and implementing changes and improvements to administrative procedures and functions.

• Ability to use information and communication technologies effectively, including Microsoft suite, web and email software and database use.

Qualifications

• Relevant qualification and/or relevant customer service and administration experience.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the College of Vocational Education

The purpose of RMIT’s College of Vocational Education is to empower learners and our industry, community and government partners to succeed in the new world of work. Our five-year strategic roadmap, ALiVE@RMIT, purposefully guides everything we do in vocational education to deliver our vision: to position RMIT as a leading multi-sector provider with global impact and influence.

Led by our Deputy Vice Chancellor, the College of VE is reimagining how we deliver vocational education to create unique experiences for our students and partners, so we can:

• lead in practice-based learning

• empower learners for the future of work

• engage industry and community at scale

• grow for impact and influence 

The College of VE is delivering impact through transformation that creates long-term change.

Planning and Resources

Our planning and resources function puts the student at the centre of our thinking through a precinct-based approach that delivers the right support where it is needed most. This enables us to deliver a consistent student and staff experience with differentiation between whole of college services and bespoke units or functions. The shared services model which underpins this team is designed to assist with flexible resourcing and service delivery to meet the cadence, requirements and nature of University business.

To Apply 

Please submit your CV and covering letter for this position by clicking on the ‘Apply’ link at the top of this page.

Please note:  Due to the urgent nature of the role, we will be running a rolling recruitment process, contacting candidates as soon as they apply, so please do not wait until the closing date to apply.

For further information about this position, please see the Position Description hyperlinked below or contact Diana via email at [email protected] .

Position Description - VE Senior Services Officer

RMIT reserves the right to remove this job posting at any time.

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Applications Close:
3 Apr 2024 11.59 pm

RMIT is an equal opportunity employer committed to  being  a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.  

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers .

We are a Circle Back Initiative Employer – we commit to respond to every applicant.