User Experience Support Officer

Are you a recent graduate or current student studying Digital/User Experience, Software Development, Marketing, HR, Communications or Management? Then this may be the perfect opportunity for you!

An exciting opportunity exists for a proactive, tech savvy and solution-driven person to join the Digital User Experience team at Curtin University. This is a great opportunity to learn from a high-performing software development and design team and gain exposure to an agile working environment.

This on campus 12-month fixed term full-time position primarily supports and assists continuous improvement to the student and staff digital user experience through application support and project delivery. 

In this role you will:

• Manage relevant support requests (Tier 2 elsie, OASIS and other web applications) and liaise between stakeholders to reach a resolution
• Facilitate communication to students regarding OASIS and elsie issues, outages and enhancements
• Work collaboratively with Student Services, Digital and Technology teams, communicating issues and system outages to relevant support staff for resolution
• Manage user access to core platforms and applications
• Action or approve requests, in accordance with set standards, for content updates, including changes to text and images, uploading documents etc, to Student Services web pages
• Facilitate online and face-to-face training for core content management platforms
• Improve documentation by assisting in the development of help content and user manuals
• Provide support to the team by undertaking functional testing of web and mobile applications including OASIS
• Assist in the identification and recommendation of improvements to Student Services web pages, OASIS and Elsie
• Prepare regular web platform reports, including spell checks and broken link reports, and action appropriately
• Support the team by providing assistance with research, design and development activities when required
• Provide exceptional client service and engage effectively with all stakeholders

• Be a recent university graduate or soon to be graduate
• From one of the fields of study:
• User experience or digital design, Software development, Marketing, Communications, HR, Management, International Business or other related disciplines
• Produce quality written work showing a high level of attention to detail, related to spelling and grammar
• Have exceptional interpersonal skills and communication skills with the ability to liaise with a variety of stakeholders
• Work well in a team environment, meet deadlines and can rapidly learn and work with a variety of web applications

• Experience in a tertiary environment
• Knowledge of and practice with Project Management and Documentation Systems such as Notion and Microsoft 365
• Knowledge of or an interest in user experience design, research or software development
• Knowledge of or experience in Agile business environments using SCRUM, KANBAN, or similar Agile methodology
• Experience with Curtin’s online learning environment

To learn more about this opportunity, please contact Nikiah Hollard, Manager – Development & User Experience on [email protected].

Why Choose Us?

Our staff are an energetic, dedicated team of academics and professionals working together to provide Australia and the world with quality graduates and innovative research. Curtin is a friendly place where integrity, respect for one another, courage, excellence, and impact are a part of everyday life.
Our vibrant Bentley campus includes a gym, childcare, medical centre, art gallery, hotel, endless food options including a supermarket, beautiful gardens, end-of-trip facilities, accessible parking, and excellent public transport connections.

• Global Excellence: Curtin University proudly stands among the top one percent of global universities according to the ARWU 2023 rankings.
• Adaptable Work Environment: Embrace flexibility with a role based at our Bentley campus. Our Development and User experience team enjoys a blend of remote work (2 days a week at home)
• Rewards Beyond Salary: Enjoy the perks of a generous superannuation contribution (17%) and customisable salary packaging benefits through Paywise.
• Time Well-Spent: Experience the added value of 17.5% Leave Loading, with the option to be paid out or taken as additional leave. Benefit from Parental Leave (26 weeks for the primary caregiver), Annual Leave (20 days), Personal Leave (14 days), Curtin University Leave (2 days), Study Leave, and Community Service Leave. Plus, access to Long Service Leave after 7 years of continuous service (65 days/13-week entitlement for full-time staff).
• Recognition for Prior Service: Curtin recognises prior service for long service leave purposes. New Curtin employees may be* eligible if they have worked for an Australian University, public service or other recognised institution.
• Health and Wellness: Our on-campus Medical Centre prioritises Curtin staff and students. Join Curtin's Healthy Lifestyle Program, with up to 2 hours per week of paid time off to engage in University-approved healthy lifestyle activities. Explore Curtin’s wellbeing locations at https://tinyurl.com/mtyf3vad

For more information about our university visit www.curtin.edu.au

Please provide a cover letter, and your CV to allow us to assess your suitability for this role. 

To view a copy of the Position Description, please copy and paste the following link into your web browser.

https://tinyurl.com/mpuc3ccb

4:00pm AWST, Wednesday 20 March 2024.

Applicants should note that prior to appointment, any offer of employment is subject to completion of National Police Records checks, and background, integrity, and reference checks to Curtin’s satisfaction. At Curtin, we are committed to being a Child Safe organisation and this position may also require you to have a current Working With Children Check.

If you have any queries in relation to this application process, please contact our careers team on 08 9266 9000 (option 3,1), quoting the reference number.

Please note we are not accepting applications from recruitment agencies at this time.