Student Experience Advisor

• Are you passionate about connecting with people and making a meaningful impact? 

• Belong to a vibrant, diverse community of RMIT University 

• Plan for your future with a generous 17% superannuation allowance plus university benefits. 

About the Portfolio  

The Operations Portfolio enables an integrated, enterprise-wide delivery for best practice student and staff experiences. 

The Portfolio incorporates the following business units:  Enterprise Projects and Business Performance (EPBP), Communications, People, Information and Technology Services (ITS), Office of the Chief Operating Officer, Procurement and Vietnam Operations.  

The Portfolio houses significant drivers and delivery components across the staff and student journeys and enables the overall experience for both groups.  The Portfolio is integral in bringing the RMIT strategy to life, across the globe.  Each of these functions supports the global operations of the University both directly as well as through its controlled entities. 

The Information Technology Services (ITS) function provides RMIT University with current and emerging Technology systems and services. Our vision of “unleashing technologies to enable great experiences for RMIT communities” supports a proactive and leading-edge technology ecosystem, mindset and delivery empowering the advancement of the University’s commitment to advancing Lifelong Learners. 

The Role  

 Join the team as our Student Experienced Advisor!   

In this role, you'll work closely with the Student Experience leadership team to build relationships, gather student feedback, and ensure smooth communication between different teams. Plus, you'll play a key role in organizing our quarterly planning events, fortnightly showcases, and yearly hackathons.

We're looking for someone with outstanding organisation skills, exceptional communication skills and experience in working with people across an organisation from Executive to Subject Matter Specialists.   

If you're ready to make a difference in student technology experiences at RMIT, apply now! 

Skills & Experience 

• Demonstrated expertise designing and developing a portal or site for communications across internal teams and customers. 

• Demonstrated ability to provide exceptional standard of communications to a wide and diverse audience. 

• Demonstrated  ability  to  work  with  senior  management  to  assist  the  communication  of  key  strategies  and  initiatives that improve understanding across the organisation. 

• Ability  to  provide  insight  into  the  needs  of  a  range  of  audiences  and  provide  expert  guidance  on  the  design,  structure, pitch format and overall presentation of content. 

• Outstanding presentation, written and verbal communication skills. 

• Demonstrate a variety of  knowledge  and  experience  to  improve  usage  and  engagement  through  the  development and application of guidelines and standards.   

• Experience providing communications to support change, transformation and/or major projects. 

• Understanding of higher education, student experience and ability to connect with students to capture their voice and perspective highly advantageous. 

• Bring energy and enthusiasm to all that you do.  Passionate about the lived experience of student technology. 

• Superior planning and organisational skills.  Ability to research and formulate innovative approaches to work. 

• Excellent interpersonal, stakeholder management and community engagement skills. 

• Ability to work autonomously.  Take accountability and be solution focused. 

• Proficient in MS Office applications.  SharePoint, Confluence, Jira and Power BI experience is an advantage or a willingness to learn is a must. 

To Apply  

Please submit your tailored resume and cover letter addressing your suitability for this position by clicking on the ‘Apply’ link below. 

Please click on the Position Description to learn more about the role. 

www.rmit.edu.au/content/dam/rmit/au/en/careers/position-descriptions/pd-student%20experience%20advisor-24.pdf  

We will be running a rolling recruitment process, so please do not wait until the closing date to apply.   

When you join our team, you'll be able to access a range of benefits: www.rmit.edu.au/careers/employee-benefits . From travel to fitness, there's something for everyone!  

Applications Close:
16 Mar 2024 11.59 pm

RMIT is an equal opportunity employer committed to  being  a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.  

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers .

We are a Circle Back Initiative Employer – we commit to respond to every applicant.