Student Advisor

• Full-time, fixed term until May 2025

• Salary Level HEW 5 + 17% Superannuation

• Based at the ​Melbourne CBD​ campus or Bundoora campus, ​and hybrid ways of working​ 

• Join a collaborative, energetic team that values collaboration and growth   

About You 

As Student Advisor and member of the Student Advice Team at the STEM College, you will provide timely, consistent, and accurate information and advice through various channels to customers. You will efficiently deal with complex enquiries relating to College programs across all modes and locations, actively contribute to further development of University systems and processes and work collaboratively with other members of the Student Advice, STEM Student Lifecycle and wider Student Lifecycle Services teams and key stakeholders to ensure effective academic administration.  

You may be required to work extended and/or flexible hours during high-volume peak periods. 

To be successful in this position, you will have:  

• Demonstrated experience in providing high-quality customer service, including sound knowledge and consistent application of relevant policy and procedures 

• Strong communication skills, including the ability to communicate effectively with stakeholders from a range of cultural backgrounds  

• Demonstrated ability to build and maintain effective relationships with a wide range of stakeholders both internal and external to the University 

• Well-developed interpersonal and problem-solving skills with the ability to take initiative in identifying continuous improvement opportunities

• Excellent time management skills with the ability to prioritise tasks to meet deadlines in a busy environment, shifting seamlessly between different service channels and locations  

• Demonstrated experience in adapting to new technologies and systems  

• Proven ability to work as an effective team member to achieve individual and team goals and priorities

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the ​College​ 

The STEM College Office professional staff are instrumental in providing students with a transformative and enriched learning experience, and in supporting our research and engagement administration activities. Centralised in the STEM College Office, at our City and Bundoora campuses, professional staff members have opportunities to cross-skill, engage in professional development and develop their own career paths. 

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please click on the Position Description hyperlink below or contact [email protected]

Position Description – Student Advisor

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.

Applications Close:
17 Mar 2024 11.59 pm

RMIT is an equal opportunity employer committed to  being  a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.  

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers .

We are a Circle Back Initiative Employer – we commit to respond to every applicant.