Service Desk Analyst - ITDS

Job no:513555
Work type:Continuing - Full-time
Campus:Adelaide
Categories:Information and Communications Technology, HEO5

(HEO5) $77,409 to $86,072 per annum plus an employer contribution of 17% superannuation applies.

Continuing, full-time opportunity available immediately.

Due to an internal promotion, the ITDS team have an exciting opportunity available for a highly motivated technical and customer focused individual with service desk experience in a large, complex organisation.

The Service Desk Analyst role requires someone with strong customer service and communication skills, with the ability to solve complex technical issues across a broad range of technology including laptops, desktops and mobiles, a wide range of applications (including specialised and research applications) and operating environments.

To be successful you will need:

• Demonstrated industry experience in an IT service desk, with proven ability to troubleshoot and solve complex level 1.5 - 2 technical problems across a broad range of technology devices, services, and applications.
• Demonstrated experience working as part of a team to deliver high levels of customer service.
• Excellent communication skills with the ability to effectively communicate technology to a diverse range of users.
• Demonstrated ability to work autonomously, with excellent time management skills with the ability to prioritise and manage individual workloads to meet business requirements.
• An understanding of IT service standards, SLAs and KPIs.

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaboration - offers you vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Learn more at: adelaide.edu.au/jobs

Your division's broader role

The Division of University Operations enables the University's delivery of high-quality and distinct learning, teaching and research experiences. Its responsibilities link to Adelaide's strategic plan and focus on people, community, assets and infrastructure, and processes.

Learn more at: adelaide.edu.au/operations

If you have the talent, we'll give you the opportunity. Together, let's make history.

Click on the ‘Apply Now’ button to be taken through to the online application form. Please ensure you submit a cover letter, resume, and upload a document that includes your responses to all of the selection criteria for the position as contained in the position description or selection criteria document.

Applications close 11:55pm, Sunday, 3 March 2024.

The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.

For further information

For a confidential discussion regarding this position, contact:

Rob Calley
Service Desk Lead
Information, Technology & Digital Services (ITDS)
E: [email protected]

You'll find a full position description below: (If no links appear, try viewing on another device)

The University of Adelaide is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application. 

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