Senior Technical Officer RETS109S

• 1 x Full time, continuing position as a Senior Technical Officer in the Technical Support Services Team 

• Opportunity to utilise your experience leading and supporting a technical laboratory team 

• HEO8 - salary from $111,966 plus 17% superannuation 

 

About the opportunity 

 

The Senior Technical Officer manages and supervises a team in the delivery of effective technical services within the designated area of responsibility, to achieve enhanced education/research support outcomes. This includes ensuring that day-to-day technical support services, purchasing and supplies are coordinated and delivered to support practical classes, demonstrations, or research as required, managing the provision of technical advice to educators/researchers, ensuring that the facility and equipment are properly maintained, and that appropriate documentation and records are in place.   

  

The Senior Technical Officer will lead a team to implement new processes, procedures, systems, and ways of working to improve customer service delivery, efficiency, and resource utilisation. and training to support the day to day running of research laboratories. The role also ensures that the relevant Work, Health and Safety standards of the work area are met and are aligned to the University’s WHS policy and relevant legislation. 

  

The Senior Technical Officer oversees the professional development of a team of technical staff, ensuring that relevant technical and professional training is undertaken, mentoring, and coaching the team to develop skills that positively affect how they work and interact with others. They will also work with the team to continually improve on the delivery of agreed upon service and deliver on strategic objectives at the local level.  

 

Your key responsibilities will be to: 

• manage the timely delivery of agreed technical services in the designated area of responsibility, in line with the research, learning and teaching requirements of the work area 

• lead the implementation of service improvements, service excellence and operational efficiencies within the responsibility area 

• resolve complex customer issues by providing appropriate solutions and alternatives in a timely manner, follow up to ensure resolution and escalating to your manager as required. Support and guide direct reports in issue resolution 

• plan and manage the effective utilisation of resources within the designated area of responsibility, in alignment with the TSS overall strategy and objectives 

• proactively lead technical staff and users of all levels in best practices and awareness of University policies and relevant WHS/compliance legislation, standards, codes, policies, guidelines, and local provisions  

• identify and mitigate risk, including emergency response in the responsibility area in collaboration with your Manager 

• lead a high performing, adaptable team, with efficient management of workload levels to support effective delivery of work activity 

• provide financial management support for the designated area of responsibility.  

 

About you: 

• a degree in relevant physics discipline or equivalent extensive experience and a relevant Laser Officer qualification (or willing to complete the required courses) 

• significant and relevant experience in managing/planning/supporting technical teams to provide services to researchers, along with experience in scaling, troubleshooting, and developing practical classes. Along with experience in implementing practices/procedures to improve compliance (e.g., WHS) and operational efficiencies 

• experience in either of the following: working with high voltage equipment, use of high-pressure vessels or operation of lasers. A willingness to undertake required training/courses, if required 

• ability to establish and maintain working relationships with stakeholders. Ability to maintain strong working relationships and to work collaboratively with other staff to support required organisational outcomes. Well-developed interpersonal, verbal, and written communication skills with sound negotiating and conflict resolution skills and a demonstrated level of tact and discretion in dealing with matters 

• demonstrated experience in the supervision, training, mentoring and performance management of staff; and experience managing and resolving a diverse range of HR issues 

• ability to work both independently and as part of a team, taking initiative and exercising sound judgement in resolving matters that may arise as part of normal daily work. Along with the demonstrated ability to organise and prioritise work, sometimes under pressure, with competing priorities and limited supervision 

• relevant experience the safe handling/storage/disposal of dangerous waste (e.g., sharps) and hazardous substances (e.g., chemical waste, radiation, compressed gases and cryogens). A willingness to undertake relevant hazardous substance training/courses, if required 

• experience of optimising protocols and an ability apply and contribute to the development, maintenance, and review of standard technical documentation and operating procedures 

 

To keep our community safe, please be aware of our COVID safety precautions which form our conditions of entry for all staff, students and visitors coming to campus. 

 

Sponsorship / work rights for Australia 

 

Please note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.  

Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position. 

 

Pre-employment checks 

 

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment. 

 

This position is designated as involving child-related work. To undertake or remain in this position, you are required to apply for and obtain a Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.  

 

EEO statement  

  

At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People , women , people living with a disability , people from culturally and linguistically diverse backgrounds , and those who identify as LGBTIQ . We welcome applications from candidates from all backgrounds. 

 

How to apply 

 

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.   

 

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply. 

 

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact the HR Service Centre on +61 2 8627 9951 or Kimberley Smith, Recruitment Operations by email to [email protected] .  

 

© The University of Sydney 

 

The University reserves the right not to proceed with any appointment. 

Click to view the Position Description for this role.

Applications close at 11.59pm on Sunday 19 February 2023.

Applications Close

Sunday 16 April 2023 11:59 PM