Senior Student Advisor

• Full-time, Continuing position

• Salary Level HEW 6 + 17% Superannuation and Flexible Working Arrangements

• Based at the Melbourne CBD campus or Bundoora Campus, and hybrid ways of working

About You
As the Senior Student Advisor, you will provide leadership, support and guidance to the Student Advice function of the Student Lifecycle Team in the STEM College, ensuring a high level of service is delivered. You will support the coordination of staff providing advice to students through face-to-face service, phone and webchat platforms and, coordinate enquiry resolution via the Customer Relationship Management (CRM) system. You will also assist in monitoring team performance against agreed benchmarks and ensuring staff are competent and confident in delivering desired outcomes. 

You will build effective beneficial working relationships and regularly communicate with a range of internal and external contacts including colleagues in Schools, Academic Registrar’s Group, Students Group and RMIT Connect.

This specific role is primarily responsible for leading the credit transfer assessments for the College, this will include collaboration with academic staff and providing guidance and support to the Student Advisors within the team.

To be successful in this position, you’ll have:

• Demonstrated experience in providing high quality customer service to a diverse client base in a professional manner. Excellent oral communication and interpersonal rapport skills with the ability to listen, interpret and convey information and provide advice in a clear, accurate and appropriate manner.

• Exceptional ability to build and maintain effective relationships across the University community and to handle confidential matters with diplomacy, discretion and cultural sensitivity. High level negotiation, liaison and communication skills.

• Proven initiative and problem-solving skills and ability to work independently as well as within a team.

• Demonstrated knowledge of quality assurance and commitment to continuous improvement of client services.

• Ability to lead and maintain a cohesive team through periods of major change whilst maintaining high levels of customer service.

• Highly developed mentorship and team building skills with experience in performance management and aligning teams to achieve performance outcomes.

• Demonstrated administrative skills with experience exercising initiative and managing competing priorities in a busy service setting.

• Confident and accurate use of software applications. Experience with large scale enterprise systems, databases, Microsoft Office, email, data entry and proof-reading skills.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About STEM College Office Professional Staff

The STEM College Office Professional staff provide exceptional and efficient support to the College. 

The Learning, Teaching and Quality teams support: 

• Quality Enhancement

• Learning and Teaching support

The Professional shared services Group delivers service to all four School across five distinct functions:

• Student Lifecycle

• Planning & Operations

• Technical Services

• Program Lifecycle & Governance

• WIL & Engagement

Relevant digital solutions – such as Workday – are used by the five teams to streamline processes and drive operational efficiencies. The Group’s end-to-end professional support ensures a consistent approach to the operational and strategic functioning of the College and adherence to University policies and procedures. 

The STEM College Office professional staff are instrumental in providing students with a transformative and enriched learning experience, and in supporting our research and engagement administration activities. Centralised in the STEM College Office, at our City and Bundoora campuses, professional staff members have opportunities to cross-skill, engage in professional development and develop their own career paths. 

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link below.

For further information about this position, please see the Position Description below or contact Luke Keshishian via email luke.keshishian@rmit.edu.au

Position Description – Senior Student Advisor

Applications close on Sunday 12 March 2023 at 11.59 pm.

Applications Close:
12 Mar 2023 11.59 pm

RMIT is an equal opportunity employer committed to  being  a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.  

RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at TalentSupport@rmit.edu.au telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia’s immigration and border arrangements during the COVID-19 (Coronavirus) outbreak here .

We are a Circle Back Initiative Employer – we commit to respond to every applicant.