Senior Investigator

• Full-time, Continuing position
• Salary Level HEW 9 + 17% Superannuation and Flexible Working Arrangements
• Based at the Melbourne CBD campus, and hybrid ways of working

About You

Senior Investigator, in Central Complaints & Investigations will be  responsible  for  delivering  quality  resolutions to complaints and investigations across staff, student and third party complaints in line with RMIT policies and processes within the business of the University.

To be successful in this position, you’ll have as a minimum:

• Deep subject matter expertise regarding the management of staff misconduct matters, including an expert knowledge in the Fair Work, Worksafe & Australian Human Rights Commission Acts.
• Previous experience in an employment relation role or HR case management role – specifically managing cases of bullying, discrimination, harassment, victimisation.  
• Demonstrated experience in effectively manage stakeholders within multiple hierarchies, who have competing priorities.
• Highly developed interpersonal, written and verbal communication skills, including negotiation, influencing skills, client correspondence and expert report writing skills.
• Proven ability in providing accurate and timely solutions and advice for multiple stakeholders.
• Proven ability to work autonomously with minimal supervision and to prioritise multiple tasks to meet conflicting deadlines.
• Proven ability to maintain confidentiality and build trust to deal with sensitive and difficult situations in a diplomatic manner.
• Proven ability in the use of a range of computer applications, including Microsoft Office Programs and the ability to quickly learn new technologies. Desirable but not essential is experienced with ServiceNow, Salesforce and Workday.
• Demonstrated ability to identify continuous improvement opportunities while managing complaints and investigations.
• Highly experienced, resolution focused individual who has a passion for delivering outstanding customer service.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Portfolio

The Governance, Legal, Operations & Strategy team (within the Operations Portfolio) is responsible for the full range of governance & legal services to all teams of the RMIT University Group. The team have expertise in policy, privacy, contracts, legal advice and complaints management.

The GLS&O Group is committed to:

• Providing high quality subject matter expertise that is aligned and responsive to the commercial needs of RMIT.
• A high level of customer service which means getting know the different areas of businesses we service and tailoring advice to meet their needs.
• Assisting RMIT achieve its strategic objectives by working collaboratively with our University colleagues to help them achieve their objectives;
• Developing and maintaining relationships with subject matter experts within and outside of RMIT to ensure appropriate additional expertise is available when required.

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link below.
 

For further information about this position, please see the Position Description hyperlinked below

Position Description - Senior Investigator

#LI-Hybrid

Applications Close:
14 Apr 2024 11.59 pm

RMIT is an equal opportunity employer committed to  being  a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.  

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers .

We are a Circle Back Initiative Employer – we commit to respond to every applicant.