Night Operations and Welfare Coordinator

Apply now Job no:555638
Work type:Full-time
Location:Melbourne - Burwood
Categories:Student Services

• Based at our Melbourne, Burwood Campus
• Full-time and continuing
• HEW 6 $89,012 - $96,126 + 17% Superannuation (pro rata, part time)

Who  are we?

Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

Why  wor k with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

About the role:

The Night Operations & Welfare Coordinator plays a pivotal role in ensuring the safety, security, and wellbeing of residents within the university residential facility during night hours. This position requires a dynamic individual with exceptional crisis management skills, a strong commitment to customer service, and a keen eye for maintaining a respectful and inclusive community environment. This position requires a proactive and adaptable individual who is dedicated to upholding high standards of incident response, safety, customer service, and community engagement. Reporting to the General Manager DRS, the Night Operations & Welfare Coordinator is responsible for promptly responding to incidents, coordinating emergency responses where required, producing detailed and accurate reporting and fostering a culture of respect and safety within the residential community. This role will work on a fortnightly roster with a blend of night shifts (predominantly night shifts) and day shifts to support collaboration with the wider DRS team.

This arrangement is subject to change to suit the business needs at the time.

As a Night Operations and Welfare Coordinator, you will:

• Act as a coach and work with team members to facilitate growth and development by giving balanced, constructive feedback considering individual capability and team performance
• Implement strategies to promote positive emotional wellbeing across the team and regularly reflect on own behaviour × Bring a strong customer mindset
• Strive for excellence and consult regularly with staff/students/stakeholders to clarify who requires the information, the purpose for which it is required, criteria for success and where and when advice and recommendation is required. Respond to feedback from stakeholders regarding their satisfaction and perspective with services received with openness and transparency
• Communicate with confidence using examples and the most appropriate influencing technique for a given situation to increase understanding and support × Challenge existing processes by formulating creative and inclusive alternative solutions and benefits. Promote solutions to modernise work practices and ensure alignment with Deakin’s strategic direction
• Plan and prioritises work and critical activities appropriately and recognises barriers to achieving outcomes, finds effective ways to deal with them and evaluates progress. Seek to continuously improve and apply critical learnings from projects and initiatives across the University
                                                                                                                             

To be successful, you’ll have:

• A Degree with subsequent relevant experience; or
• Previous experience in crisis management, emergency response, or a similar role highly desirable
• Strong communication, interpersonal, and conflict resolution skills
• Ability to remain calm and composed under pressure and make quick, sound decisions in emergency situations
• Knowledge of relevant safety protocols, emergency procedures, and risk management principles
• Commitment to maintaining a respectful and inclusive community environment

Special requirements:

• Frequent work outside business hours is required (e.g., work at evening or weekend events is required)
• Working with Children Check (refer to Recruitment Procedure)
• National Police Record Check (refer to Recruitment Procedure)

Here's how to apply: 

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact James Hawley, General Manager, Burwood Deakin Residential Services, on [email protected]

For a copy of the position description, please see below:

 Night Operations and Welfare Coordinator.pdf

Applications for this position close on Sunday 26 May 2024.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Advertised:14 May 2024 AUS Eastern Standard Time
Applications close:26 May 2024 AUS Eastern Standard Time