National Manager, Student Systems Operations

Campus Location: North Sydney, Australia

Job No: APTAV117912#011

• Exciting opportunity to lead the Student Systems Operations team
• Collaborate with stakeholder across the university to deliver services in a complex and fast paced environment
• 17% employer superannuation, salary packaging and generous leave provisions
• Seeking candidates with significant experience in leading system operations for enterprise wide applications
• Full-time, continuing role at our North Sydney campus

About ACU:

Australian Catholic University (ACU) is an inclusive community which welcomes students and staff of all beliefs. ACU has over 2,500 staff supporting more than 34,000 students across eight campuses - Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.

ACU aspires to be a home for our staff, offer the care of a family and develop an academic and professional community. Whatever your faith or culture, and whether you are academic or professional staff, there are many opportunities both for learning and contributing at ACU.

As valued members of our community, all staff members are expected to have an understanding of ACU's mission and values and to demonstrate an active contribution to them.

About the role:

As the National Manager Student System Operations you will be responsible for managing the day-to-day operations of the student systems (currently Banner, Degreeworks, BDM) to ensure the system is operating to its fullest capacity. You'll also ensure that the integrity and accuracy of system data and security protocols are maintained and that all users and students have access to designated functions on time. The National Manager is also responsible for working closely with Student Administration, directorates, faculties and schools across the university to identify, develop, manage and enhance systems and processes, which have significant impact on students and staff of the university.

More specifically the role entails:

• Identifying best practice methods for carrying out the work of the unit and provides advice on the strategic and operational implications of new procedures to ensure a comprehensive and consistent approach to the collection and storage of student information across the university.
• Operating nationally and contribute to the ongoing success of the Directorate's Operational Plan by having a strong focus on the student experience and quality customer service and by being an active member of the Student Administration Leadership Team.
• Ensuring Student Systems are operating effectively and integrity of data is maintained.
• Leading activities with vendors and IT staff to ensure Student Systems are responsive to changing needs.
• Keeping up-to-date with industry trends and vendor product roadmaps to continually improve processes.
• Developing staff and maintaining a collaborative, customer centric culture.

For full position details, refer to the position description.

Contact:

General enquiries can be sent to Chinar Mamdapur, Associate Director, Student Systems at: [email protected]

What we offer:

• The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement.
• Total remuneration valued to $151,211 - $161,352 total rem (pro rata) pa, including salary component $127,838 - $136,506 (pro rata) pa (HEW 9), employer contribution to superannuation and annual leave loading.
• 17% employer superannuation contributions to eligible continuing and fixed-term staff.
• Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
• As an ACU staff member, you will have access to generous benefits which include but not limited to: flexible work, study leave, a variety of leave provisions and salary packaging. Find out more information about the benefits or working at ACU here .

How to Apply:

Step 1: Review the Position Description and become familiar with Our Mission and the Application process

Step 2: Click the 'View Position Description and Apply' button, and populate your candidate application details, including your:

• resume (maximum 5 pages).
• responses to the Selection Criteria and Core Competencies in a cover letter (maximum 2 pages) or in the online Declaration and Criteria application page.
• brief online responses to any pre-screening employment questions.

Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights. For further information visit Immigration and Citizenship(homeaffairs.gov.au)

Acting in truth , ACU is dedicated to the dignity of the human person through equitable and respectful opportunities for everyone . ACU can offer support for candidates that may require adjustments through the recruitment process.

Your Privacy of personal information is maintained in accordance with ACU policy. For more details visit: www.acu.edu.au/careers

Advertised: 02-APR-2024

Applications close: 21-APR-2024 at 11:59pm AUS Eastern Standard Time

ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.