Enrolment Advisor

We have an opportunity for an Enrolment Advisor to join the team and provide quality customer service in the delivery of front line assistance, advice and problem solving across a range of administrative services.

This role will require the successful candidate to bring their exceptional organisation skills and to be able to manage the flux of workload, and have initiative with problem solving situations.

In this role you will….

• Support students on a range of services by providing high quality customer service via telephone, face to face and online; answering queries, solving problems and supporting students in a front-line environment. 
• Assist with high volumes of student enquiries (including OUA), provide general advice on course requirements and enrolments whist providing support on services within the student portal.
• Undertake efficient and timely updating and maintenance of study plans and templates, student self-management, curriculum delivery and other related student administrative processes such as change of majors, requisite waivers, and student completions.

• A degree or an equivalent combination of experience and training.
• Strong communication skills with strong experience in a quality customer service environment.
• Exceptional problem solving skills with the ability to prioritise and deliver in a fast-paced customer focused environment.
• High levels of self-motivation with the ability to perform at a high level working independently as well as be an active member of a team.

• Easily accessible location with great parking, bus station and end of trip facilities.
• A vibrant campus with gym, child care, wellness programs, medical and counselling services.
• Opportunity for ongoing career development.
• We are ranked in the top 1% of universities worldwide (ARWU 2020 and QS World University Rankings 2021)
• A major global player, with well-integrated campuses in Singapore, Malaysia, Mauritius and Dubai.
• Work has commenced on the extension to Curtin’s facilities; Exchange is dedicated to being an industry-connected innovation precinct.

Curtin University requires you to provide a cover letter and resume to include sufficient information and examples to allow us to assess your suitability for the role. 

To view a copy of the role’s Position Description, please copy and paste the following link into your browser:

https://cloudstor.aarnet.edu.au/sender/?s=download&token=1867d069-3705-4a2f-8ef7-ef2cf329cfc3

Valuing Diversity and Inclusion

At Curtin, we are committed to Aboriginal and Torres Strait Islander reconciliation, diversity and social justice and aim to create an inclusive environment where our staff and students are valued and inspired. This includes a supportive recruitment process should you require any access assistance.  

Contact details

To apply complete the application form below, or for more information contact: [email protected]
Applications close: 9.00pm Friday 10 December 2021

Disclaimer

Curtin reserves the right at its sole discretion to withdraw from the recruitment process, not to make an appointment, or to appoint by invitation, at any time. We reserve the right to remove the advert earlier than the date on the advert.