Department Support Officer

Job no: 0034084
Location: Parkville
Role type: Full-time; Continuing
Faculty: Faculty of Business and Economics
Department: Management and Marketing
Salary: UOM 5 – $79,961 – $91,844 p.a. plus 17% super

• Utilise your dedication to customer satisfaction and adept multitasking skills to make meaningful impact in a dynamic administrative role within the Faculty of Business and Economics.
• Assume a diverse array of responsibilities to ensure the seamless functioning of the Department of Management and Marketing.
• Salary packaging, subsidised health and wellbeing services, fitness and cultural clubs, Myki discounts, and a 25% discount on graduate courses to our staff and their immediate families!

About the Role
Embark on a rewarding journey as a Department Support Officer, where you'll serve as the face of the department, providing exceptional customer service to visitors and staff alike. With your expert guidance and assistance, you'll navigate a spectrum of enquiries with professionalism and efficiency, leaving a lasting impression of excellence. Juggling multiple tasks simultaneously, you'll be instrumental in the seamless execution of departmental operations, from event planning to resource management. Your commitment to remaining proactive and informed ensures that the department functions smoothly, maintaining compliance with university policies while delivering top-notch service at every turn.

Your responsibilities will include:

• Coordinating and managing a diverse range of events within the department, including annual programs, symposiums, lectures, and open days, encompassing tasks such as budgeting, publicity, logistics, and guest arrangements.
• Managing reception duties to ensure a welcoming environment for visitors and academics, encompassing tasks such as responding to enquiries, welcoming visitors, coordinating deliveries, administering taxi vouchers, and overseeing bookings for seminar and meeting rooms.
• Offering guidance on the content and layout of Department and Research Institute/Centres web pages, ensuring regular updates and adherence to current social media trends. Additionally, managing web surveys, analysing data, and maintaining departmental mailing lists to support effective communication strategies.
• Overseeing the usage of consumables and office supplies, and managing resource allocation for various staff members and doctoral students, while also handling building maintenance tasks such as office relocations and equipment upkeep.

Who We Are Looking For
You flourish in a fast-paced environment, leveraging your exceptional communication and organisational skills to deliver outstanding customer service. You possess a strong client focus and a collaborative approach to teamwork, fostering a positive and productive atmosphere. You effectively contribute to your department’s success through your demonstrable problem-solving abilities, adaptability to changing business needs, and dedication and reliability in managing day-to-day tasks with independence and sound judgement.

You also have:

• A tertiary degree or an equivalent blend of relevant experience and/or education/training.
• High level verbal and written communication skills, effectively engaging with diverse stakeholders.
• Proficiency in standard application software, particularly the Microsoft Office suite.
• An ability to work independently and collaboratively within a team environment.

For further information regarding responsibilities and requirements, please refer to the attached PD.

This role requires that the successful candidate must undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Your New Team – The Department of Management and Marketing
The Department of Management and Marketing has 83 academic staff and 30 PhD students, all supported by 6 full-time equivalent professional staff members. Currently, the department has over 20,000 enrolments, in 148 subjects.

The administrative unit is responsible for all aspects of the administration of the Department, including financial, human resources, and student issues. The Professional Staff are responsible for providing advice and services to staff, students, other University Departments and external organisations.

Further information about the Department is available at: www.managementmarketing.unimelb.edu.au

What We Offer You!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits, including generous leave provisions, salary packaging, health and well-being services and discounts on graduate courses. For more information, check out our benefits  page!

About the University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website  and stay connected with our stories and people on LinkedIn .   

Be Yourself
The University of Melbourne values the unique backgrounds, experiences and contributions that each person brings to our community and welcomes and celebrates diversity.  First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at [email protected] , with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!
If you feel this role is right for you, please apply with the following documents: 

• Resume
• Cover Letter outlining your interest and experience
• The responses against the Selection Criteria^ (found in the Position Description)

^For information to help you with compiling short statements to answer the selection criteria and competencies, please go to http://about.unimelb.edu.au/careers/selection-criteria

If you have any questions regarding the recruitment process, please feel free to contact Petra Newton via email at [email protected] , ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the details listed on the Position Description.

Position Description