Customer Service Officer

Updated: 4 months ago
Location: Camperdown, NEW SOUTH WALES
Job Type: FullTime

  • Full time 3 year fixed term located on Camperdown Campus in the School of Veterinary Science ranked #2nd in the Southern hemisphere and #22 globally
  • Opportunity to provide frontline customer service to clients of Centre for Veterinary Education
  • Base Salary HEO4, $72K - $76K p.a., + 17% superannuation

About the opportunity

Are you an excellent communicator with great organisational skills and a passion for customer service? The Centre for Veterinary Education (within the Sydney School of Veterinary Science) could have the role you’re looking for. Responding to queries, exploring matters and finding solutions for our members (vets and associated professionals), our Customer Support Officers have strong administrative skills and project a welcoming and helpful manner in both their verbal and written interactions. As a member-based organisation providing continuing education to thousands of veterinarians and allied professions, the Centre for Veterinary Education prides itself on providing a positive customer experience. 

Your key responsibilities will be to:

  • provide operational support and enquiry resolution to CVE stakeholders, particularly tutors, members, and customers

  • Promote the CVE portfolio in your interactions and maintain current and accurate knowledge of CVE products and services

  • provide event support for the CVE

  • Coordinate payment and invoice management for CVE tutors and suppliers.

  • maintaining the membership database.

Reporting to the Business Services Manager, the Customer Service Officer is part of a small team providing administrative support to the CVE. As the first point of contact for the CVE, this role requires strong administrative, communication and organisational skills in order to coordinate and undertake a range of operational activities.

The Sydney School of Veterinary Science at the University of Sydney is ranked second in the Southern hemisphere and 22nd in the world among veterinary faculties (QS rankings 2021). Regarding research, the faculty is the highest ranked veterinary school in Australia (ERA 5/5). The School of Veterinary Science educates students and conducts research in veterinary and related sciences.

To learn more about the Sydney School of Veterinary Science click here and Centre for Veterinary Education click here

About you

The University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. As such, we see the importance of recruiting talent aligned to these values and are looking for a Customer Service Officer who has:

  • a certificate III in business administration or equivalent with relevant experience in customer support and office administration

  • excellent verbal and written communication skills

  • demonstrated capacity in provision of excellent customer service

  • strong problem solving and relationship-building skills

  • proven interpersonal skills with capacity to work as an integrated member of a team.

  • sound Office 365 skills and working knowledge of learning and engagement management systems

  • experience in the veterinary profession viewed favourably.

To keep our community safe, please be aware of our COVID safety precautions which form our conditions of entry for all staff, students and visitors coming to campus.

Sponsorship / work rights for Australia

Please note: Visa sponsorship is not available for this position.

Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

Pre-employment checks

Your employment is conditional upon the completion of all the role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People , women , people living with a disability , people from culturally and linguistically diverse backgrounds , and those who identify as LGBTIQ . We welcome applications from candidates from all backgrounds.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.  

If you are a current employee of the University or a contingent worker with access to Workday, please login into your Workday account and navigate to the Career icon on your Dashboard.  Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact Helen Efstathiou, Recruitment Consultant. Recruitment Operations, Human Resources on +61 2 8627 7137 or by email recruitment.sea@sydney.edu.au

© The University of Sydney

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for
this role.

Applications Close

Monday 13 June 2022 11:59 PM
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