Customer Service Officer, DUELI

Apply now Job no:553042
Work type:Full-time
Location:Melbourne - Burwood
Categories:Administration, Customer Service

Deakin University English Language Institute (DUELI) is the English pathway provider that prepares international students to progress to undergraduate and postgraduate programs at Deakin University. At DUELI, we welcome students from all over the world for nine intakes a year.

The DUELI Customer Service Officer is the first point of contact at DUELI. This position provides high-level administrative and customer service support that contributes to the effective implementation of administrative processes in DUELI and the accurate and timely provision of information to clients.

• Melbourne Burwood Campus
• Full-time and Fixed Term
• HEW 5 $77,114 - $86,490 + 17% Superannuation

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

Who are we?

Deakin is a cutting-edge public university in Victoria, revolutionizing education with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

As a DUELI Customer Service Officer, you will:

• Manage customer inquiries (face to face, telephone, and email) and ensure that professional and timely services to clients are being always delivered. This includes investigate, resolve, and respond to a diverse range of inquiries in relation to courses, admissions, enrolments, and other administrative services.
• Maintain student records across a number of student management databases that support DUELI’s daily operation to ensure data accuracy, consistency, and integrity.
• Provide administrative support throughout the student enrolment cycle to ensure that all student administration tasks are being executed according to the strict five-week intake schedule.
• In collaboration with DUELI Student Support team, coordinate the administrative aspects of DUELI Orientation.
• Administer DUELI placement test in accordance with the DUELI placement test procedures.

To be successful, you’ll have:

• Completion of a Diploma level qualifications with relevant work experience or a certificate level qualification with post- certificate relevant work experience.
• Completion of a Degree without subsequent relevant work experience; or Completion of a Post-Trades Certificate or Advanced Certificate and extensive relevant experience as a Technician

Experience in MS Office products, email applications and databases

• Relevant experience in a customer service position within a large organisation or education environment in a multicultural setting

Here's how to apply: 

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Lisa Yao, Manager, DUELI Operations on [email protected]

For a copy of the position description, please see below:

   DUELI Customer Service Officer pdf

Applications for this position close on 14 April 2024

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.