Salesforce Platform Developer

15-Apr-2024

Faculty of Arts and Sciences

65575BR

Position Description

The Salesforce Platform Developer reports to the Director for Software Development and Operation and is responsible for design, hands-on development and maintenance of software solutions built in the Salesforce ecosystem with its out-of-box development platforms such as SFDX and OmniStudio. This role will be a part of Agile development practice team in the SDLC. This role will also work closely with developers and QA engineers in the Platform Solutions team, but also collaborates with IT managers, client stakeholders, and end users from departments across the Division to accomplish the development objectives.

Duties and responsibilities include:

• Develop: Responsible for design, hands-on development and maintenance of end-to-end solutions, including Salesforce CRM lightning experience configuration and customization using best practices and security standards, and leveraging Salesforce development frameworks in OmniStudio, Apex, Lightning Web Components, Experience Builder, Flows, etc. This role understands business requirements / user stories and translates them into technical design & actionable software within Salesforce environment.

• DevOps: Practice the standard SFDX source-driven development approach and CI/CD deployment pipeline driving the primary development workflow with DevOps tools such as Gearset and bitbucket. Code version control and branching management, PR code review and ad-hoc deployments with metadata types are common practices. 

• Unit and Regression Testing: Develop unit tests in Apex testing framework to ensure the feature deliveries under the standard code coverage. Collaborate with QA engineers to develop test cases for QA automation testing. Work closely with business clients and the end users to validate that the deliveries meet the requirements. 

• Integrate: Integrate with the on-prem and external systems by REST APIs, web hooks and ETL processes. Work closely with the Platform Integration team to identify the API communication, data elements, logic and interface definitions. 

• Collaborate: Participate in Agile development practices such as user story development, standup, backlog grooming, sprint planning and retrospective.

• Document: Ongoing documentation throughout the development also forms a major role of the Salesforce Developer. This can be communicated with the Salesforce admin so that they are prepared for any customer interaction/support issues. 

• Production Support & Maintenance: Help to monitor, troubleshoot, debug, and resolve software and system issues. Includes performing root cause analysis and data cleanup.

Basic Qualifications

• Minimum of five years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

• BA/BS preferred  

• Certified Salesforce Platform Developer credential 

• Experience and knowledge of configuring and managing the Salesforce Lightning Experience environments. 

• Expert development skill set in Salesforce development frameworks including OmniStudio, Apex, Lightning Web Components, SOQL and Apex Unit Test Frameworks. 

• Expert experience development and configuring Salesforce Community Sites with Experience builder and the standard web development coding languages in HTML and JavaScript (ES5 standard). 

• Familiar with Salesforce DevOps tools such as Gearset for deployments with DX source-driven approach and with the common source control platforms such as Atlassian Bitbucket or Github. 

• Working knowledge of Web Service Integration using SOAP, REST, OData and Salesforce APIs. 

• Familiar with Agile development practices such as Scrum process and standards such as sprint planning, user story development, standups, etc.

Working Conditions

• The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Additional Information

• We will not provide visa sponsorship for this position. 

• In order to be considered for this role, a resume and cover letter must be submitted with application.  

• All formal offers will be made by FAS Human Resources.

Work Format Details

This position will be based in Cambridge, MA. Hybrid workplace models in place at DCE with a minimum of 2 days per week on campus. DCE may adjust these as necessary or appropriate.  

Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment. 

About Us

The Division of Continuing Education (DCE) comprises four academic units serving about 30,000 domestic and international students annually, which allow Harvard to meet the learning needs of intellectually curious and highly motivated students from high school through retirement. Established in 1910, the Harvard Extension School (HES) offers access to Harvard faculty for a diverse community of adult learners, enrolling about 15,000 students. HES offers over 1,000 open enrollment courses — 85 percent of which are accessible online — and provides flexibility through noncredit, undergraduate, and graduate courses, including degrees, certificates, and a premedical program. The Harvard Summer School, founded in 1871, offers around 450 credit and noncredit courses both on the Harvard Campus and online, catering to 10,000 high school, college, and adult learners. Additionally, it offers more than 15 international study abroad programs, hosting up to 300 students each summer. Harvard DCE Professional & Executive Development delivers over 140 noncredit programs annually, reaching more than 3,600 participants through online platforms and its executive development center in Cambridge. The Harvard Institute for Learning in Retirement offers about 140 peer-taught courses to approximately 550 active members. 

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Information Technology

Department Office Location

USA - MA - Cambridge

Job Code

I0758P Applications Professional IV

Work Format

Hybrid (partially on-site, partially remote)

Sub-Unit

Division of Continuing Education

Department

Division of Continuing Education

Union

00 - Non Union, Exempt or Temporary

Pre-Employment Screening

Criminal, Identity

Schedule

Monday-Friday, 9-5pm

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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