Referral Coordinator - Pediatric Neurology - Children's of Alabama

Position Description:
Schedule: Monday-Friday Day Shift

Location: Children's of Alabama-Children's Harbor Building

Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.

Under general supervision, this position ensures and is responsible for triaging incoming new patient referrals to determine the level of referral urgency. This position is responsible for providing general clinical support to an assigned clinic. Provides administrative support to faculty of the Division of Pediatric Child Neurology as assigned. Provides general clinical support for the division as a whole as needed to increase efficiency in the office and professionalism and teambuilding among faculty and staff. Strong interpersonal and communication skills and computer literacy/ data entry skills are required.

Position Requirements:
Required: High School Diploma or GED, with five (5) years’ clinical/clerical experience. Must be: (1) able to type 40 words per minute; (2) file; (3) copy documents; (4) maintain copier, printer, and other equipment; (5)  (6) type correspondence as needed; (7) high level of independence required in problem-solving and effectiveness (8) ability to handle multiple tasks in a fast-paced environment and function independently and be able to prioritize referrals.

Preferred:  Strong background in Clinical, Customer Service, and handling the large workload.

LICENSE, CERTIFICATION AND/OR REGISTRATION:

Required:  

Preferred:   EMT, MA, or LPN

TRAITS & SKILLS:
Must be self-directed / self-motivated; must have good communication and interpersonal skills.  Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently and quickly without producing error; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.