Program Coordinator- Supplemental Instruction

101220BR

Campus: Polytechnic

Program Coordinator

Job Description

The Program Coordinator performs a variety of duties related to the support of Academic Support Network (ASN) for the Supplemental Instruction (SI) Program on the Polytechnic campus. This position works collaboratively with a cross-campus workgroup and campus-specific team to provide direct supervision to assigned student staff including, but not limited to, hiring, training, evaluating, and managing schedules. This position will also assist in the delivery of training content for ASN’s student workers. This position is also responsible for assisting in the deployment of ASN’s 24/7 learning support model. Position will support student staff involvement in ASN's 24/7 platform. This position participates in Work+ training for professional staff, mentors ASN’s working learners in Work+, and assists in the evaluation of ASN’s working learners according to Work+ guidelines. This position will be under the direct supervision of the Supplemental Instruction Program Manager. University College values the employees experience; as a result, University College will engage employees in active collaboration to discuss the design of work, work spaces, and tools to improve the quality of their own workspaces.

Job Family

Business Operations

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$42,017 per year

Essential Duties

• Responsible for recruiting, hiring, training, supervising, scheduling, and evaluating assigned staff, which may include student and professional staff
• Work in a shared supervision model to manage the supervision and day-to-day functions of the SI Program, which includes but is not limited to:
  • Training new and current student staff
  • Creating and managing student staff schedules
  • Evaluating student staff performance and providing feedback 
  • Helping to resolve issues amongst student staff and/or users
  • Assisting with the scheduling and presentation of student employee training, meetings, and workshops
  • Data entry and data reports
  • Support University College’s Work+  by engaging in all aspects of the designed program including, but not limited to mentorship, reflective practices, professional development and evaluation of working learners, and use of digital portfolios
  • Monitors and assesses staff through one-on-one meetings and provides staff with direction and strategies in how to become more effective in their position
• Helps student staff develop materials for ASN’s 24/7 academic support model.
• Participates in the design process to design services to support learners at scale using design thinking, analytics, automation, and intelligent systems.
• Contributes to University College initiatives to improve employee engagement in the design of work, workplace, tools, and processes such that we improve the quality of the employee experience and satisfaction with their work.
• Ensures the success of ASN’s 24/7 academic support model by monitoring student staff participation, providing ongoing feedback, and marketing resources to ASU community.
• Assists with the coordination and presentation of bi-weekly staff meetings and training workshops.
• Assists with coordinating marketing events to promote services
• Serves on a department committee and represents ASU and ASN at events as needed.
• Responds to student questions and concerns.
• Other duties as assigned

Minimum Qualifications

Bachelor's degree in field appropriate to area of assignment AND two years administrative/coordinator program experience; OR, Six years of progressively responsible administrative/coordinator program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• ​​​​​​Demonstrated knowledge of tutoring, SI model, or learning center principles
• Experience as a tutor, writing tutor, SI Leader, teaching or prior experience working in a learning center
• Experience using technology such as Canvas, Zoom, Slack, TracCloud, Google suite, Microsoft Office and/or other web applications,  
• Experience in developing and facilitating presentations  
• Experience in working with confidential information
• Demonstrated knowledge of learning center theory
• Supervisory experience
• Evidence of effective communication skills
• Experience working collaboratively on a team

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Required to stand for varying lengths and walk moderate distances to perform work.
• Occasional bending, reaching, lifting, pushing, and pulling up to 25 pounds.
• Regular activities require the ability to quickly change priorities, which may include and/or are subject to the resolution of conflicts.
• Ability to clearly communicate to perform essential functions.

Department Statement

Academic Support Network (ASN) is one unit with one shared vision distributed across Arizona State University’s (ASU) campuses and online. Using a peer-to-peer academic network, ASN supports undergraduate and graduate students. Furthermore, ASN peer staff collaborates with students to develop shared learning experiences to enhance success. ASN is committed to advancing social justice by creating inclusive spaces for learners, providing ongoing professional development to professional and student staff, and engaging in a continual examination of our policies and practices. ASU is measured not by whom it excludes but by whom it includes and ASN is committed to supporting the charter by helping all learners succeed. Furthermore, ASN collaborates with faculty members to develop shared learning experiences to enhance student success.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.