Patient Services Intermediate (Sign-On Bonus)

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Summary

We are actively seeking a compassionate, enthusiastic, and patient-oriented Patient Services Intermediate who will share in the goal of creating the ideal imaging experience for patients, families, and employees. 

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

• Performs clerical and Reading Room duties as directed by supervisor, manager, or Lead.
• Utilize proper telephone skills in directing and transferring incoming calls.
• Accurately check in patients both remotely and in-person / Check-out patients and handle cash and credit card payments when necessary.
• Accurately enter patient, study, and physician information into the Radiology system (Radiant) and be knowledgeable of the system as it pertains to your duties.
• Accurately enter codes and pertinent information.
• Be proficient in digital processes as they pertain to your duties: Epic MiChart, faxing, scanners, and phones.
• Be proficient in work processes; assisting and directing patients as needed (responsible for General Imaging, MRI, and US); promptly handling all call reports & STAT reads; monitoring patient flow and promptly expediting the same.
• Be proficient in image archiving: PACS, CD burning, troubleshooting for RR and other clerical issues that arise.
• Answer incoming phone calls and triage to appropriate location.
• Accurately record any phone messages and assure they are forwarded appropriately.
• Perform entrance screening for patients and other customers.
• Can follow Radiology Gold Standard Customer Service guidelines consistently.
• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
• Ability to work independently in an ever-changing and potentially stressful environment.
• Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.
• Excellent oral and written communication skills.
• Working knowledge of Epic MiChart, Radiology Information System (Radiant) and SECTRA.
• Promote personal comfort and convenience of patients and families by routinely checking their needs.
• Interact with patients, staff, and providers in a spirit of customer service, cooperation, and teamwork.
• Demonstrate proper leadership and communication skills when assisting patients, staff, or providers with problem resolution.
• Maintains proper attendance.
• Maintain patient confidentiality and adhere to HIPAA guidelines.
• Dress appropriately and within departmental guidelines.
• Assist all co-workers, patients and interdepartmental staff as needed or as it pertains to your duties.
• Coordinate and schedule Radiology exams.
• This PSI role also includes placing confirmation calls for patients having MRI and Ultrasound exams, along with proper instructions to patients in preparation for all imaging exams. 
• Adapt to changing environments (flexible schedules, emergency conditions, changes in workflow, and technology advancements).

PHYSICAL REQUIREMENTS:

• Physical responsibilities include walking patients to and from the appropriate changing areas as needed. This can also include maneuvering patients in wheelchairs through hallways to appropriate changing areas.
• Assisting team members with tablet distribution, walking to waiting areas to assist patients with filling out questionnaires, and covering for breaks/lunches.
• Lifting and stocking of linens, oral contrast bottles, and unloading and stocking office supplies.
• Keeping the area clean and in compliance with TJC standards (cleaning workspaces, tablets, counter tops, wheelchairs, and patient waiting spaces).

Required Qualifications*

• High School diploma or equivalent
• 2-3 years of experience in customer service setting
• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others
• Ability to work independently in an ever-changing and potentially stressful environment
• Demonstrate enthusiasm, dependability, initiative, ability to prioritize, accept direction, and work hard
• Strong oral and written communication skills / solid organizational skills and attention to detail
• Excellent attendance record

Desired Qualifications*

• Preference given to candidates with previous experience or in similar role within Radiology
• Additional experience in medical terminology, complex scheduling, and Reading Room Coordinator duties

Work Schedule

Weekends Sat.-Sun., occasional rotating daytime/weekday shifts

Work Locations

Building/rm # Northville Health Center/Radiology 39901 Traditions Drive, Northville, MI

Zip 48168 / Room # 1306A

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.