Admin Coord/Project Coord

Details

Posted: 09-Apr-24

Location: Ann Arbor, Michigan

Salary: Open

Categories:

Staff/Administrative

Internal Number: 243522

Coordination of the administrative and clinical activities of the Pediatric Gastroenterology Advanced Endoscopy and Pancreas programs.  Responsible for providing support and coordination for the day-to-day activities of the Pediatric Advanced Endoscopy and Pancreas programs and their clinical teams.  Provide customer service to patients by facilitating business processes including appointment scheduling and check-in and check-out activities within the outpatient clinic setting, as well as in-patient and perioperative itinerary, admission and discharge coordination.

• Provide administrative support for the personnel of the Pediatric Advanced Endoscopy and Pancreas Programs including physicians and APP
• Coordinate and facilitate communication between the program physicians and primary care physicians and managed care plans, specialists, managed care operations, clinic personnel and patients regarding authorization for service and other insurance inquiries
• Coordinate and attend weekly Pediatric Advanced Endoscopy and Pediatric Pancreas Programs care coordination meetings with physicians, APP, and PSI. Prepare agenda, provide administrative coordination as needed
• Coordinate and attend monthly Pediatric Advanced Endoscopy and Pediatric Pancreas Programs staff meetings. Prepare agenda, compile meeting minutes and provide administrative coordination as needed
• Help develop a multidisciplinary Pediatric Pancreas Clinic
• Attend and provide support to outpatient clinics associated with the Pediatric Advanced Endoscopy and Pediatric Pancreas Programs. Clinic activities include coordinating efficient clinic flow, providing administrative direction to clinicians and support staff, scheduling return visits, preparing after visit summaries and facilitating check-out communication with families
• Provide service excellence to patients and families by facilitating business processes including itinerary development, appointment scheduling, check-in and check-out, pre-arrival and telephone triage
• Provide administrative support to program including phone coverage, meeting agendas, supply ordering and room reservations
• Schedule patient procedures including radiology, laboratory and surgical, as directed
• Assist in obtaining prior-authorizations including those for medications and nutritional supplements
• Obtain outside records, lab results, and imaging. Assist in transferring to the UM EMR. Have imaging archived and read
• Keep up to date stent tracking database with coordination of next procedure (if necessary). Will help develop a stent electronic database with the OR Informatics
• Record patient hospitalization discharges in clinical database spreadsheet
• Work with future research staff in data acquisition from procedural software database and EMR
• Provide new staff members or visiting medical professionals with an orientation to our program and hospital
• Assist in identifying and resolving operational problems
• Ability to understand unique multi-disciplinary clinic billing and work in collaboration with UMHS Billing / Patient Account Specialists
• Other duties as assigned

• 2-3 years of administrative support or business experience
• Clinical support experience including but not limited to appointment scheduling, template building, and patient intake 
• Experience with EMR
• Ability to work with minimal direction and supervision
• Effective leadership and able to demonstrate strong customer service skills
• Possess excellent verbal and written communication skills
• Good computer skills and ability to track critical patient data
• Ability to understand medical documentation, coding and diagnosis
• Must be an active team player and able to work independently
• Strong organizational skills and ability to prioritize tasks are required
• Exhibits professional and positive image when interacting with patients, faculty and staff

• Previous experience in coordinating a complex clinical program or specialty clinic
• Previous experience working with health insurance and/or reimbursement is desired
• Previous experience working in a multidisciplinary clinic
• Experience with MiChart
• Bachelor?s degree

Required work hours: Monday through Friday, 8 am to 5 pm. Occasional flexibility of work hours during work week may be necessary as determined by patient care support needs. This is a 40 hour/week, full time, on site position located on the medical campus.

Supervision Received:

General program direction and functional supervision is received from the Medical Director of the Pediatric Advanced Endoscopy and Pediatric Pancreas Programs.  Administrative supervision will be by Pediatric GI Administration.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

 

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About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.
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