Patient Services Associate

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

To provide support and coordination of divisional patient care services.

Responsibilities*

• Process and compile patient paperwork for exams and clinical staff.
• Accurately record any phone messages and assure they are forwarded appropriately.
• Accurately and efficiently schedule patient appointments utilizing Cadence and coordinating with referring clinic as needed.
• Maintain and observe patient scheduling to ensure accurate placement by offsite schedulers.
• Maintain responsibility for MiChart grids.
• Call patients to remind them of upcoming appointments.
• Utilize paging system to contact appropriate staff as required.
• Prepare patient itinerary and all other appropriate correspondence.
• Demonstrate ability to complete multiple tasks independently.
• Identify and track reoccurring operational problems and participate in resolution.
• Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits.
• Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.
• Review and track electronic protocols for future date patient schedules.
• Work with QA/QC staff to resolve scheduling conflicts due to patient safety and scanner compatibility.
• Communicate with referral coordinator staff to ensure patient waivers are distributed as needed.
• Assist call center, referring clinics, and patients with telephone inquiries. Triage phone calls appropriately if unable to directly assist.
• Accurately record any phone messages and assure they are forwarded appropriately.
• Specialized scheduling that is not done at the call center, i.e., Pacemaker, Functional MRI, General Anesthesia, etc.
• Oversee assigned MiChart In-Basket.
• ** In response to evolving work trends and our commitment to flexibility, we are pleased to offer remote work options for this position in the future.***

Required Qualifications*

• High School diploma or equivalent
• 2-3 years experience in customer service setting
• Ability to follow Radiology Gold Standard Customer Service guidelines consistently
• Adhere to high standards of teamwork by demonstrating adaptability, dependability, flexibility, and consistently sharing information and resources with others
• Ability to work independently in an ever-changing and potentially stressful environment and possess strong organizational skills
• Demonstrate initiative, ability to prioritize, and ability to accept direction
• Ability to utilize proper grammar
• Excellent attendance record

Desired Qualifications*

• Working knowledge of MiChart (Cadence, EpicCare, and Radiant)
• Familiarity with medical terminology.
• Experience in a health care environment.

Work Schedule

Monday - Friday 8:30am - 5:00pm

Work Locations

UH B2 B417

48109-5030

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.