Organization Development Program Manager

Children's Hospital Administration

Full Time

78734BR

Job Summary

UCSF Health & BCH has embarked upon a multi-year $450 million value improvement strategy designed to increase access, improve patient care, and lower costs by improving our processes, systems, and asset utilization. The Program Manager will provide leadership, oversight, and facilitation of the overall value improvement strategy. This position works closely with frontline staff, senior leaders, and departments to implement a diverse portfolio of value improvement projects and provides dedicated project management support to initiatives as needed. This position also analyzes and prepares recommendations for value improvement planning, including resource allocations, future requirements, and operating forecasts.

This position provides programmatic, analytical, and administrative oversight for the Value Improvement program, including the coordination of communications and pertinent data.  Applies extensive knowledge of industry practices in healthcare decision support and advanced professional concepts to substantial projects, typically at high degrees of complexity. This position brings excellent organizational skills to drive the daily execution of the value improvement program. In this customer-facing role, this leader must establish a strong working relationship with customers (e.g. physicians, health system departments, and leaders) and partners (finance, IT, HR), clearly understanding their goals and requirements to facilitate the optimum deployment solutions while keeping priorities and resource constraints in mind. The position represents BCH Value Improvement in all interactions with physicians, staff, and all levels of management within UCSF Medical Center, UCSF Campus, & Faculty Practice, as well as with outside agencies. The role will support complex projects, requiring a high level of initiative and attention to detail in execution and implementation. Collaborates with leaders during the annual operating budget process to scope, plan, and forecast potential projects. This individual must be an independent problem solver and be able to work in a fast-paced, high-intensity environment.

The final salary and offer components are subject to additional approvals based on UC policy.  To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)   Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.  For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.  To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The Benioff Children’s Hospitals (BCH) Operational Excellence Team supports the critical operational functions and priorities of the BCH enterprise. The team works with key operational stakeholders to support the development of strategic and financial goals that support the improvement of operational efficiency, productivity, and financial strength for the organization

Required Qualifications

• Bachelor's degree in a related area or four years of relevant experience.
• Five years or more of experience in program management
• Advanced analytical / problem-solving skills.
• Ability to independently gather relevant data from stakeholders and perform analyses. 
• Ability to present information clearly and concisely both in writing and verbally.
• Skills in project management and process re-design/re-engineering.  
• Demonstrated ability to handle and prioritize multiple assignments and overlapping deadlines
• Strong interpersonal skills and ability to work effectively across the organization at all levels and function as a member of a team.
• Appropriate and relevant leadership skills to provide guidance, coaching, and mentoring to professional and support staff in the areas of value measurement and improvement.
• Ability to adapt to changing priorities.
• Ability to use a high level of discretion and maintain all confidentiality.
• Note: This position is based in San Francisco and one may need to work onsite and work irregular work schedule when required.

Preferred Qualifications

• Master’s degree in data science, statistics, analytics, finance, or health care administration. 
• Knowledge of finance policies, practices, and systems.
• Lean experience working in a Healthcare system.
• Lean or Lean Six Sigma Certification.
• Project Management Professional Certification.

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

000562 ORGANIZATIONAL CNSLT 4

Job Category

Financial, Human Resources, Operational Excellence - Lean Transformation, Professional and Managerial, Strategy

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Location

Flexible (combination of onsite and remote work), Hybrid, Mission Bay (SF), San Francisco, CA

Additional Shift Details

M-F