IT Manager II

North Carolina State University, United States

Updated: about 1 month ago
Location: Raleigh, NORTH CAROLINA
Deadline: ;

Posting Details
Posting Information


Posting Number PG193312EP
Internal Recruitment No
Working Title IT Manager II
Anticipated Hiring Range $103,530 - $114,351
Work Schedule M-F 8 am - 5 pm
Job Location Raleigh, NC
Department Business Services
About the Department
The 900+ positions of the Facilities Division service the students and staff of the University’s teaching, research/administrative space and 2,240 acres of infrastructure. The Facilities Division provides design and building services, maintenance, custodial, landscape, solid waste removal, utility, mail, and motor pool services 24 hours a day, 365 days a year. The goal is to deliver cost effective services to the University, ensure completed projects and maintenance that conform to codes and regulations, while minimizing University liabilities and disruptions caused by the maintenance, repair. building, and equipment modifications to the University.
Essential Job Duties
The IT Manager oversees all aspects of NC State University Materials Management, Business Systems Planning/Analysis, Work Management, Fleet Services, Auto Shop, and Mail Services. This position has independent authority to make decisions that affect all university departments regarding materials management, facilities work management, fleet services, auto shop and mail services. This requires not only strong communication but persuasive skills to explain or sway individuals who can be very demanding. The ability to understand needs from all levels but look across the units and campus and figure out what is the best for all, then design a new concept that you can sell to the internal customer you are aiming to please is crucial. Understanding people, accounting policies, purchasing policies and various unit’s processes, along with being a strategic thinker who analyzes everything is also imperative. Deliver cost effective services to the University, ensure completed projects and maintenance that conform to codes and regulations, while minimizing University liabilities and disruptions caused by the maintenance, repair, building, and equipment modifications to the University. AiM System Management (Asset works CMMS tool for Facilities Division.)
This position develops and maintains Facilities operational and capital budgeting analysis and associated dashboards to provide strategic information to leadership that assists them in making high level decisions for the Division. This analysis and these dashboards are related to the Division’s many operating accounts, the Annual Spend Plan budget of projects less than $300K, the Integrated Priority List of projects greater than $300K, and the Emerging and Urgent budget which is for emergency repairs. This position is also developing and maintaining new platforms for Facilities that provide an enhanced experience for our customers, including the new Ready Portal for customer-initiated work orders and project requests, a capital improvement AiM module, an Infrastructure and Planning AiM module, among others. This position also works closely with the Associate Vice Chancellor of Facilities on how to analyze and display budgetary and spending data that is communicated to our campus partners.
Database Management and System Oversight 
  • Collaborate with units within Facilities, Athletics, and Campus Enterprises to design and implement the database structure for three separate departments.
  • Strategize and direct new modules of the Integrated AiM Work Management System.
  • Understand and approve all technical aspects of AiM, controlling system settings, and directing testing before upgrades.
  • Maintain remote access to servers, be available 24/7 for server-related tasks.
  • Vet all technical changes to the database and strategize with the technical team on security filters and other technical coding.
  • Utilize PeopleSoft reports to verify and maintain accuracy and integrity in AiM.


Materials Management and Purchasing Oversight 
  • Understand and be knowledgeable regarding all university purchasing policies, state guidelines, and contracts.
  • Oversee and direct the team to follow individual units’ approval processes for purchases.
  • Systematically approve requisitions and Marketplace purchases after ensuring staff follows procedures and unit guidelines.
  • Establish and oversee a purchasing approval process for Directors and Managers to control unit purchases.
  • Develop spending reports per employee for control.
  • Extensive knowledge regarding university convenience contracts, requisitions, blanket purchases, Marketplace purchasing, and P-Card processes.

Unit Management and Leadership 
  • Position has final authority over decisions that affect departments campus-wide regarding Facilities Customer Service Management, Network Support, Materials Management, Fleet Services, Motor Pool, and Mail Services and Business Services.
  • Oversee all aspects of Customer Service Center Management, Network Support, Fleet Services, Motor Pool, Mail Services, Purchasing, and Warehouse.
  • Utilize strong communication and persuasive skills to manage demanding individuals.
  • Understand needs at all levels and design concepts that benefit the entire organization.
  • Analyze everything strategically to deliver cost-effective services to the University, ensuring compliance with codes and regulations.
  • Ensure completed projects and maintenance minimize disruptions and liabilities to the University.
Other Responsibilities
  • Other duties as assigned

Qualifications


Minimum Education and Experience
  • Master’s degree and at least one year of relevant experience OR
  • Bachelor’s degree with at least two years’ of relevant experience OR
  • An equivalent combination of education, training and relevant experience.
  • For management‐level roles, also include with the above requirements 1‐2 years of supervisory experience.
Other Required Qualifications
  • Experience in facilities organization and with integrated work management systems
  • Experience with AiM. (Asset Works)
  • Experience using BIRT, SQL, Power BI, Qlik and Pentaho
  • Customer Service skills
  • Excellent communication skills
Preferred Qualifications
  • Experience with PeopleSoft
Required License(s) or Certification(s)
N/A
Valid NC Driver's License required No
Commercial Driver's License required No

Recruitment Dates and Special Instructions


Job Open Date 04/01/2024
Anticipated Close Date Open until filled
Special Instructions to Applicants
Please attach a resume and cover letter along with your completed application. 

Position Details


Position Number 00040737
Position Type EHRA Non-Faculty
Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0
Appointment 12 Month Recurring
Mandatory Designation - Adverse Weather Mandatory - Adverse Weather
Mandatory Designation - Emergency Events Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies
Department ID 444001 - Business Services
AA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] .
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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