Innovation Commons Customer Support Specialist

East Tennessee State University, United States

Updated: 3 days ago
Location: Johnson City, TENNESSEE
Deadline: 31 May 2024

Posting Details
Position Information


Job Title Innovation Commons Customer Support Specialist
Department Library Administration - 26000
Pay Grade 11
Job Category Support Staff
Job Summary
The Charles C. Sherrod Library is accepting applications for an Innovation Commons Customer Support Specialist. 
This position reports to the Director of Innovative Technologies and Discovery Services, the Innovation Commons Customer Support Specialist provides operational support for the Innovation Commons programs and services. Innovation Commons is an innovative technology hub on the 2nd floor of Sherrod Library, where students and faculty collaborate using cutting-edge technology and expert guidance to explore digital media, extended reality, maker space tools, and audio recording. This position is responsible for developing, implementing, supervising, and evaluating the daily operations of the Innovation Commons spaces and service offerings. Responsibilities include training, scheduling, supervising, and evaluating student employees.
The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including:
  • Paid time off & leave
  • 17 paid holidays
  • Educational Assistance 
  • Health and life insurance
  • Retirement
  • Access to University facilities and services and much more! 


Check out the ETSU Human Resources Benefits page for additional information at: https://www.etsu.edu/human-resources/benefits/ .
 
 ETSU is committed to ensuring that our students, faculty, and staff are valued and work in an environment of openness and acceptance. ETSU is an Equal Opportunity/Affirmative Action employer.
 
 Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position’s essential functions satisfactorily with or without reasonable accommodations. 
Knowledge, Skills and Abilities
  • Knowledge of university organization, key personnel, policies, and procedures.
  • Knowledge of various tools and equipment commonly found in maker spaces such as 3D printers, laser cutters, digital media, extended reality, and audio recording.
  • Knowledge of safety protocols and best practices for using machinery and equipment.
  • Ability to plan, organize, and execute projects within the Innovation Commons.
  • Ability to troubleshoot technical issues with equipment and provide guidance to users.
  • Knowledge of maintenance procedures to ensure equipment is in good working condition.
  • Ability to foster a supportive and collaborative environment within the maker space community.
  • Ability to communicate effectively and professionally with users of diverse backgrounds and skill levels.
  • Ability to develop and deliver training sessions on equipment usage, safety protocols, and best practices.
  • Ability to learn new tools, techniques, and systems.
Required Qualifications
  • Bachelor’s degree in a relevant field and 
  • One (1) year of experience in a relevant setting, 


or 
  • An equivalent combination of education and experience. 

(Part-time, student, and internship experience will be considered towards years of experience.)
Preferred Qualifications
  • Experience in higher education and/or academic maker spaces, digital media, or electronic arts labs.
  • Experience with making technologies including some combination of fabrication (e.g., 3D modeling, 3D printing, laser cutting, vinyl cutting), textiles (e.g., sewing, digital embroidery, crocheting), or electronics (e.g., microcontrollers, soldering, basic circuitry).
  • Experience with Adobe Creative Suite, Autodesk Creation Suite, zBrush, and Apple Final Cut Pro/Logic Pro.
  • Experience with audio-visual equipment, AV recording/mixing, and podcasting.
  • Experience with Immersive Technologies: virtual reality (VR), augmented reality (AR), and mixed reality (MR).
  • Experience in customer service
  • Experience working with students and project teams; training and supervising the work of others.
Salary $37,890-$43,175

Posting Detail Information


Posting Number SS01587P
Is this position subject to a criminal background check? Yes
Is any part of the funding for this posting coming from a grant or outside funding source? No
Open Date 05/10/2024
Close Date 05/31/2024
Open Until Filled No
Special Instructions to Applicants

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