Information Research Tech 2

East Tennessee State University, United States

Updated: 1 day ago
Location: Johnson City, TENNESSEE
Deadline: 11 May 2024

Posting Details
Position Information


Job Title Information Research Tech 2
Department Office of Tax and Revenue Services - 40500
Pay Grade 7
Job Category Support Staff
Job Summary
Office of Tax and Revenue Services is seeking to fill an Information Research Tech 2 vacancy.
The Information Research Tech 2 advises students on financial transactions, acts as a Bursar’s Office liaison, provides guidance to prospective students, handles cash transactions, and assists with administrative tasks, including coding and billing. They also help with housing information, installment plans, technical support, and refund appeals. The Information Research Tech 2 serves as the front office representative and performs additional assigned duties.
All positions at East Tennessee State University are contingent upon sufficient funding.
The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including:
  • Paid time off & leave
  • 17 paid holidays
  • Educational Assistance
  • Health and life insurance
  • Retirement
  • Access to University facilities and services and much more!


Check out the ETSU Human Resources Benefits page for additional information at: https://www.etsu.edu/human-resources/benefits/ .
ETSU is committed to ensuring that our students, faculty, and staff are valued and work in an environment of openness and acceptance. ETSU is an Equal Opportunity/Affirmative Action employer.
Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position’s essential functions satisfactorily with or without reasonable accommodations
Knowledge, Skills and Abilities
  • Knowledge of university admissions, registration, fee payment, and student accounts.
  • Knowledge of computer systems and programs including Microsoft Office/Windows and internet browsers.
  • Knowledge of university financial procedures, Title IV, FERPA, and financial data security policies.
  • Knowledge of other university policies, procedures, structure and services offered.
  • Knowledge of Banner student, finance, financial aid and accounts receivable modules.
  • Ability to communicate effectively to groups or individuals.
  • Ability to counsel students and parents regarding financial matters.
  • Ability to establish and maintain effective working relationships with students, faculty and staff.
  • Ability to solve problems.
  • Ability to work under pressure to meet deadlines while maintaining a high level of accuracy.
  • Ability to interpret and apply policies fairly and consistently.
  • Ability to perform complex calculations.
  • Ability to perform research.
  • Ability to maintain confidentiality.
Required Qualifications
  • High School Diploma.
  • One (1) or more years of cashier experience in a high-volume setting.
  • Experience with Microsoft Word and advanced knowledge of Microsoft Excel.
Preferred Qualifications
  • Bachelor’s Degree preferred.
  • One or more years of work experience in a higher education environment.
Salary

Posting Detail Information


Posting Number SS01573P
Is this position subject to a criminal background check? Yes
Is any part of the funding for this posting coming from a grant or outside funding source? No
Open Date 04/26/2024
Close Date 05/11/2024
Open Until Filled No
Special Instructions to Applicants

Similar Positions