Graduate Programs Student Service Support Coordinator

99152BR

Campus: Tempe

Grad Prg Student Svc Supp Cdr

Job Description

The Department of Physics is committed to educating our students and ensuring they are well-prepared for their future careers. Our graduate programs encompass a top-tier theoretical and experimental PhD program, along with a master’s program designed to provide high school science teachers with practical pedagogical training in the modeling method of instruction.

We are in search of a self-driven individual who thrives on managing diverse projects and organizing others to join us as the sole Graduate Program Coordinator for our cohort of 200 graduate students. In this position, you will work closely with program directors and the Department Manager to proactively oversee student affairs and program operations.

Following the training period, the individual may have the opportunity for a 60/40 split between on-site and remote work.

Job Family

Counseling & Development

Department Name

Physics Department

Full-Time/Part-Time

Full-Time

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$57,000 - $65,000 per year, DOE

Essential Duties

Advising 

• Develops and oversees program work plans in accordance with established unit and program objectives and funding limitations.
• Coordinates and assists with academic events related to recruitment/retention.
• Provides academic and program support, including course registrations and materials ordering.
• Counsels and confers with students providing academic guidance.
• Provides support to admitted students during the matriculation process.
• Interprets and enforces program and university policies and procedures.
• Collaborates closely with Program Directors to implement program policies and procedures.

• Works closely with the Department Manager and Program Director to track student progress.
• Coordinates student course evaluations and notifies faculty.
• Oversees the Student Success Center and its student workers.
• Prepares detailed documents, proposals, reports, and provides analysis of data.
• Gathers information and prepares administrative reports for management.
• Completes annual program assessments and reports to internal and external stakeholders.
• Regularly creates and reviews website content.
• Proactively monitors and reports student academic performance.
• Attends and represents the program, school, and university at professional development workshops and meetings.

• Coordinates the process, tracking, and implementation of graduate scholarship/fellowships.
• Works closely with program directors on admissions and offer letters.
• Collaborates closely with the Associate Chair of Academic and other key department players to resolve complex issues on TA and hourly placement and duties.
• Submits tuition remission
• Maintains the established budget and ensures adherence to it.

Minimum Qualifications

Bachelor's degree in a field appropriate to the area of assignment and three years of related experience; OR, any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience working with students and faculty in higher education/college-level academic advising 
• Knowledge of ASU academic structure and organization 
• Experience using Student information computer systems (e.g., PeopleSoft, DARS, IPOS).
• Experience using CRM (e.g., Salesforce)
• Knowledge of advising practices, principles, and strategies thorough their application
• Knowledge of academic programs, colleges, and departments university-wide 
• Ability to rapidly adapt and effectively utilize new technology, practices, policies and methods 
• Ability to establish and maintain effective working relationships with peers, faculty, students, administration and other interested parties 
• Ability to interpret student needs and determine when referral to other University resources is appropriate population 
• Ability to work collaboratively with a broad and diverse range of colleagues, constituents and students 

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse
• Required to stand for varying lengths of time and walk moderate distances to perform work 
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds 
• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts
• Ability to clearly communicate verbally to perform essential functions
• Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.

Department Statement

The Department of Physics is now ranked in the top 20 physics schools in the West. The Doctoral program is ranked 5th in the nation and is a world leader in microscopy and diffraction methods. Our commitment is first and foremost to developing the highest quality programs and research opportunities for students engaged in the study of physics. The physics faculty at ASU are among the finest researchers, teachers, and mentors in the field today. We are a leader in physics research of solid-state phenomena at nanometer scales. State-of-the-art instrumentation includes electron microscopes, scanning probe microscopes, ion beam probes, solid-state lasers, and a low-energy electron microscope. We conduct experimental research at the smallest scales and have access to world­-class accelerators across the globe. 

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.