Desktop Support Specialist

University of New Hampshire, United States

Updated: about 22 hours ago
Location: Plymouth, MASSACHUSETTS
Deadline: ;

Position Details
Summary


Operating Title Desktop Support Specialist
Long Classification Title Information Technologist III
Campus Location Plymouth
Department UNH Desktop Management
Summary of Position
Based on IT Service Management and Information Technology Infrastructure Library (ITIL) principles, apply technical expertise, advanced knowledge, and customer service skills as part of the USNH IT Desktop Management and Client Services Support team. IT support focuses on all facets of IT utilized within the technical ecosystem at USNH. Provide localized services and complex troubleshooting to meet individualized department needs in accordance with ET&S standards to ensure a safe, secure, and reliable desktop computing environment. Assign and supervise work of other desktop consultants on IT desktop management project related initiatives as needed.
Based out of Plymouth State University
Acceptable minimum level of education Associate's
Acceptable minimum years of experience 5-7 years
Additional Job Information
Posting Number PS4476FY24
Other minimum qualifications
Bachelor’s degree and four years of experience in Information Technology field, Associate’s degree and six years, or combination of education and experience equal to eight years. Technical ability and advanced knowledge of desktop support, networking, security practices, hardware/software and overall technology used within the USNH IT ecosystem. Proven ability to participate in strategic and tactical planning, engage in project management and KPI reporting. Demonstrated customer service experience, team collaboration and communication skills. Ability to work under general direction and to exercise judgement in determining appropriate action and solutions.
Additional Preferred Qualifications
• Bachelor’s degree in Computer Science or related field
• Applicable Microsoft Certifications
• Customer service experience.
• Experience working in a team environment
• Experience in higher education
Salary Information
Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Quicklink for Posting https://jobs.usnh.edu/postings/60012
Percent Time Information (FTE) 1
Grade 23
EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Institution Information
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Details


Posting Date 03/26/2024
Open Until Filled Yes
Closing Date
Posting Open to Internal Candidates Only? No
Interested Internal Candidates Exist? No
Job Category Salaried Staff (Exempt)
Appointment Type Regular
If TERM position provide projected end date
Equipment/Instruments
May be required to do some limited travel to remote sites in their own vehicle within the state while providing computer and network support.
Drivers License and Physical Requirements. Please check all items that apply. Valid Drivers License and Safe Driving Record

Similar Positions