Admissions Support Specialist

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Virginia Peninsula Community College is a two-year institution of higher education established as a part of a statewide system of community colleges. It primarily serves the residents of the cities of Hampton, Newport News, Poquoson, and Williamsburg, and the counties of James City and York.
Relevant work-related experience in student services required.
Knowledge

• Knowledge of common office practice.
• Familiar with Family Educational Rights and Privacy Act.

• Excellent customer service skills.
• Excellent verbal and written communication skills, including
  active listening skills.
• Demonstrated skills of accuracy and attention to detail.
• Strong organizational skills.
• Demonstrated interpersonal skills while working under pressure and with various groups and
  individuals.
• Proficiency in Microsoft Office 365 applications.

• Assist students enthusiastically and effectively in person, by phone, or by email.
• Handle multiple tasks quickly and effectively, proactively
  establish priorities, and meet deadlines.
• Learn software and database programs.
• Work with diverse populations.
• Collaborate closely with advisors, faculty, and staff.
• Cultivate effective working relationships.
• Work as a productive member of team or independently.
• Respond to common inquiries or complaints from customers, agencies, or business community members.
• Use sound judgment, discretion, and diplomacy when working on sensitive issues with students.
• Work on complex and confidential tasks utilizing judgment, tact, and resourcefulness.
• Protect confidential and sensitive information.
• Work at all campuses.

• Experience working in an admission or registrar office in a higher

• Experience with student information systems such as PeopleSoft, Banner.
• Familiarity with admissions processes and procedures.
• Experience with applicable laws, rules, and regulations related to higher education, including

• Experience working in higher education setting.

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link:  http://ethics.dls.virginia.gov/

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.