Academic Success Advisor

100455BR

Campus: Downtown Phoenix

Academic Success Advisor

Job Description

The Watts College of Public Service and Community Solutions is seeking an energetic, self-motivated individual to initiate, plan, and coordinate academic advising, retention, and related graduate student services in a uniquely diverse setting. The Academic Success Advisor will work as part of a team to provide academic advising to online graduate students. This position requires an individual who is a self-starter and who has the ability to multi-task and work with a variety of student populations as well as community and university partners.

This position is mostly remote, but does require some in person meetings and events. Must live in the Phoenix metropolitan area.

Job Family

Advising & Admissions

Department Name

PUBSRV Interdisciplinary Prgms

Full-Time/Part-Time

Full-Time

VP Code

VP/EXEC VICE PROV DPC

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$50,000 - $55,000 per year; DOE

Essential Duties

• Provides academic advising and academic success support functions to students to ensure ongoing successful progress to completion of degree program.
• Assists students to explore a variety of academic options, register for courses and make timely progress towards completion of degree.
• Advises graduate students in the development of their interactive Plan of Study (iPOS) and track students through completion of degree.
• Works collaboratively and collegially with the Graduate College, faculty, directors, ASU Online, academic units and services to facilitate comprehensive student support.
• Monitors student academic progress through a variety of reporting tools; works closely and collaboratively with students, faculty, and staff to ensure academic success.
• Handles problems, provides guidance and advice to students, responds to inquiries (prospective students, current students, faculty, etc.) in a timely manner using effective interpersonal communication, critical thinking and problem solving skills and methods as appropriate to address questions and/or concerns.
• As primary liaison, connects students with academic and personal resources including, but not limited to: tutoring, counseling and career services; provides follow up to ensure satisfaction with and effectiveness of services.
• Utilizes a variety of university data and programmatic direction to promote student academic success.
• Assists with academic program development and implementation.

**This position is mostly remote, but does require some in person meetings and events. Must live in the Phoenix metropolitan area.

Minimum Qualifications

Bachelor’s degree AND one (1) year or more previous experience in one or more of the following: advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Evidence of a Master's degree in counseling, higher education, or closely related field from a regionally-accredited college or university.
• Experience with online learning and advising online and/ or graduate students.
• Experience in coaching and retaining online and/ or graduate students through critical thinking and strategic communication.
• Demonstrated knowledge of serving online and/ or graduate students via Salesforce, phone, Zoom, and email.
• Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and other interested parties.
• Demonstrated knowledge of ASU academic structure and organization.
• Demonstrated knowledge of student information systems (Salesforce, PeopleSoft, iPOS).
• Professional experience working in non-profit higher education.
• Experience in rapidly adapting and effectively utilize new technology, practices, policies and methods.
• Experience working on a team and demonstrating flexibility.
• Experience in using Microsoft Office computer applications and ability to maintain electronic student files.
• Experience working with diverse student populations.
• Evidence of effective communication skills.

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. 

Department Statement

The Watts College of Public Service and Community Solutions embraces students and faculty dedicated to rigorous education and research in the service of social and economic change. Areas of expertise include: improving the quality of life for individuals and families from all backgrounds; innovative approaches to public management; and nonprofit leadership and organizational effectiveness. We partner with those intent on addressing critical social issues and are confident that Phoenix and the State of Arizona can be exemplars for the future.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.