Academic Services Coordinator

The University of Maryland, Baltimore (UMB), School of Nursing (SON) is currently recruiting for an Academic Services Coordinator. The Academic Services Coordinator is responsible for the administrative support of the academic programs for the Office of the Academic Deans SON. The Office of the Academic Deans drives the academic mission of the school by coordinating all programs in the school including the BSN, RN-to-BSN, MS, DNP and PHD programs. The Academic Services Coordinator works independently, exercises appreciable latitude, and knows and applies practices and procedures in support of these programs.

The Office of the Academic Deans collaborates with SON, The Graduate School, and UMB departments, providing a critical support structure for all students in the school. The academic affairs managed by the office include curriculum development and implementation, coordination of admissions processes and support, ensuring the integrity of each student's academic experience to include monitoring student progress, assisting with securing financial support, translating policies and procedures, and supporting the academic deans all related to student success.

UMB Core Values: Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery.

At the University of Maryland, Baltimore (UMB), we are driven by our core values. They embrace the spirit, philosophy, and daily business and education practices of our University.

UMB offers a comprehensive benefits package  that prioritizes wellness, work/life balance, and professional development. This position participates in a retirement program that must be selected and is effective on your date of hire. Exempt regular staff receive a generous leave package that includes over 4 weeks of vacation accrued each year, paid holidays, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job). 

Primary Duties

• Supports administrative activities and various daily operations of academic programs with interrelated activities of other programs, departments, or staff to ensure optimum efficiency and compliance with appropriate policies, procedures and specifications.
• Provides technical advice, problem-solving assistance, answers to inquiries, and policy interpretation to students, faculty, academic deans, and others. Improves, supports, and communicates essential information about academic programs such as admission requirements, academic policies, and general program content.
• Assists in the compilation and editing of content for periodic reports, grant/program proposals, promotional materials, journal articles, financial statements and records on academic program activities, progress, status or other special reports. 
• Assist in the evaluation of program performance and progress toward program objectives in order to critically analyze results and make programmatic recommendations to ensure attainment of program deliverables.
• Collects data on student progression, program evaluation, and compliance through interface with multiple web-accessible databases and electronic archiving systems. Assists with analysis of collected data. Assists with development, tracking, and reporting methods when necessary to monitor student and academic program activities.
• Supports the academic, scholarly, and administrative work of the academic deans and program directors including communication of essential information to students and faculty, compiling responses to queries, preparing reports, and citation assistance for journal publications.
• Enhances student experience by arranging extracurricular seminars, study sessions, or workshops.
• Assists in the development, compilation, and written materials for program coursework communications and promotional literature for distribution, such as newsletters, brochures, or flyers.
• Assists in the preparation, organization, and dissemination of class or conference schedules, course descriptions, outlines, syllabus, and other similar materials through close coordination with faculty. Maintains timelines by assuring accurate and timely documentation and appropriate and timely communication among all stakeholders.
• Performs other related duties as assigned.

Minimum Qualifications 

Education:  Bachelor's degree.

Experience: Prior related administrative experience in which program coordination is the primary responsibility.

Other: May consider a combination of directly related experience and education. Clery act designated job as campus security authorities (CSA) member and will comply with Clery Act requirements.

Knowledge, Skills, and Abilities
Possess a thorough knowledge of academic program and requirements and able to perform the position in compliance with all requirements/regulations/laws. Maintain high standards with the work being performed and maintain awareness with trends and influences. Assume personal responsibility for all outcomes; make effective and timely decisions; and learns how to effectively use technology. Maintain productivity and use knowledge strategies to increase knowledge base. Able to make independent decisions that are a matter of significance for the unit. Effectively communicate both verbal and written thoughts, ideas, and facts. Write and present information in a clear and concise way. Interpret and understand written information and is able to listen attentively to verbal and non-verbal cues that lead to a deeper understanding. Work cooperatively with others and demonstrates professional, ethical, respectful, and courteous behavior when interacting with others. Demonstrate pleasant and positive interactions with others to meet customer expectations, and provide follow-up with customers. Reach compromise and consensus to influence and negotiate. Remain calm and manage conflict and work well with a diverse workforce.

Hiring Range: $49,000-$55,000; commensurate with education and experience.

UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy. For assistance related to employment, please contact the Staffing department at [email protected] . If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request . You may also contact [email protected] . Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.