Student Casework Team Manager

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Are you a dynamic and experienced professional with a passion for student welfare and service excellence? We are seeking a Student Casework Team Manager to lead our dedicated Student Casework Team and help provide an inclusive and supportive university community where every student thrives!

About the role:

The Student Casework Team works across UWE Bristol and is responsible for supporting the formal processes through which we manage complaints from students or other stakeholders, appeals against formal decisions the University has taken, and the University’s Behaviour and Health Framework. The Behaviour and Health Framework brings together the University’s formal processes for managing student conduct, professional suitability and fitness to study and governs how we deliver effective interventions for students experiencing escalating difficulties.

In this role you will:

• Lead and manage the Student Casework Team, ensuring clarity of accountability for all staff through effective, person-centred performance management processes.
• Foster a collaborative and supportive environment within the team, encouraging professional development, continuous improvement and shared ownership of challenges and achievements.
• Ensure team members develop the necessary knowledge, skills and behaviours to deliver a high-quality service.
• Work with the Casework Operations Manager to optimize the allocation of team resources to meet casework demands.
• Oversee the work of the Student Casework Team, ensuring cases are managed efficiently and within the specified timescales.
• Respond appropriately and sensitively to crisis situations, collaborating with others to agree appropriate actions.
• Undertake reviews and provide support for appeal processes related to investigations led by members of your team.
• Lead and contribute to change projects, using your specialist knowledge to drive positive outcomes.
• In collaboration with senior managers, shape the direction of student casework and its relationship with wider student-facing services to ensure appropriate student support.
• Lead the development, implementation and review of relevant policies and procedures, engaging meaningfully with stakeholders across the institution and ensuring alignment to institutional strategy, external regulatory requirements and sector good practice.
• Represent the Student Casework Team in university decision-making and governance forums.
• Participate actively in relevant external networks, forums and events as a representative of the university, bringing learning back into the institution.

About you:

As the Student Casework Team Manager, you will be the institutional lead for student casework, playing a pivotal role in ensuring the effective management of individual student cases. You will have the opportunity to have a direct impact the student experience and contribute to the overall success of UWE.

To be successful, you will need to:

• Develop strong working relationships with colleagues across the institution, enabling you to influence decision-making and contribute to the delivery of positive outcomes for students.
• Establish yourself as the recognised practice lead in the institution through which to share your own expertise and learn from others.
• Be comfortable providing expert guidance, fostering continuous improvement and promoting institutional learning.
• Have strong people skills, able to build and sustain effective relationships and networks with individuals and teams across the wider institution.
• Flex your communication and influencing skills to work successfully with a variety of stakeholders, taking account of different audiences and key messages.
• Be willing and able to reflect upon, and learn from, feedback and experience to further develop your own practice and inform the ongoing development of your team and the services you deliver.

Where is this role based?

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol , one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.

We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community .

We are proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you’ll thrive.

We particularly encourage applications from Black, Asian, Multiple Heritage or Other Minority Ethnic candidates as we are currently under-represented in these areas within UWE Bristol, however all appointments are made strictly on individual merit.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

If you would like to speak to us to find out more about this role please contact 0117 328 2013 ([email protected] ) or  Heather Moyes on 0117 328 7125 ([email protected] ).

Interviews are scheduled to take place at our Frenchay Campus on 12th June 2024 or 13th June 2024. It will include presentation and formal interview.

This is a full-time, permanent post, working 37 hours per week.

This post is available on a job share basis for applicants wishing to work part time.

UWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for at least 60 percent of your time, with the opportunity to work from home on the remaining days.

To ensure fairness and equity all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.

We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. As we are unable to sponsor anyone requiring a visa for this role candidates must therefore be able to provide their own right to work in the UK.

Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable.

Please note that UWE does not cover any visa or health surcharge costs.

You may also wish to explore other visa options which you are eligible for which will allow you to work in the UK.

Please note that UWE does not cover any visa or health surcharge costs.