Associate Network Engineer-Telecomms

Salary Range

£30,488 - £36,023 per annum

School/Department

IT Services

Liverpool John Moores University (LJMU) is a distinctive, unique institution, rooted in the Liverpool City Region and with a global presence. Our students and staff, past, present, and future, are the beating heart of our city and can be found in every corner of every industry and community. We couldn’t exist anywhere else and have shaped the city in which we belong. Working with the people of Liverpool to improve lives and support communities is at the heart of why we were founded and why we exist today.

IT Services provide centralised facilities to the entire University, including 5000 managed PC’s, 2500 IP telephones, server hosting and corporate applications. Both Business services and IT infrastructure to support student learning.

We are now looking for an experienced Network Technician with Telecomms skills, you will be responsible for assisting the Telecommunications Manager in the day to day running of a busy VoIP Telephony network.

Responsibilities:

• Administration of the Mitel Mivoice for Business platform to include setting up Ring/Hunt groups, Voicemail, Contact Centre and Switchboard applications.
• Working closely with IT colleagues to resolve Helpdesk tickets in a timely and efficient manner.
• End user training and support both remotely and on site.
• Assist the Telecommunications Manager in the testing and implementation of emerging Technologies e.g. Microsoft Teams for Voice.
• Installation of VoIP phones and analogue adapters including setting up of VLAN’s and routers to connect devices to appropriate servers.

 You will have:

• Experience in a similar role supporting IP Telephony.
• Knowledge of Mitel VoIP Telephony or similar product.
• Experience in a HE environment.
• Knowledge of Cisco Local Area Networking, qualification desirable.

In return, we offer an excellent benefits package including generous annual leave entitlement, pension scheme, induction and development support as well as family-friendly policies.

This is an exciting time to join the university as we deliver the LJMU Strategy 2030 and its vision of LJMU as an inclusive civic university transforming lives and futures, by placing students at the heart of everything we do.

If you feel that this is the role you have been looking for and your skills and experience can make a real difference at LJMU, we look forward to hearing from you.

LJMU is an equal opportunities employer and welcomes applicants from all backgrounds and communities irrespective of age, transgender status, disability, gender, sexual orientation, ethnicity and religion or belief.  All our appointments are made on merit.

Please note all of our vacancies will be closed to applications at midnight on the advertised closing date, unless otherwise stated.