Job Description
Operations
1. Coordination of all activities required to preserve/enhance the physical and functional integrity of residential facilities including work authorization, inspection, emergency preparedness related requirements
2. Supervise various subcontractors works and ensure contractors’ compliance of work scope
3. Attend to complaints and requests from residents
4. Sourcing and collation of data in preparation for the annual budgeting of funds for repairs or improvement programmes
5. Support respective properties to work towards achieving set goals through monitoring of KPIs and work activities and drive initiatives to achieve desired outcome.
6. Support respective properties for key tasks and during key events, including check-in/out activities, logistics, maintenance works, housekeeping and contracts management.
7. Any other operational duties as needed.
Operations Admin
1. Prepare, collate and manage reports and documents, including but not limited to occupancy reports, maintenance request reports, property reports, property checklists and service level agreement (SLA) reports.
2. Preparation of agenda and minutes-taking for monthly operation meetings, where needed
3. Administration of surveys, posters, forms, timelines, rules and regulations for mass check-in, vacation stay, and mass check-out activities.
4. Coordinate with internal and external stakeholders on necessary resources and logistics as requested by the team during peak periods, including but not limited to ad-hoc staff and security personnel, signage, and meals.
5. Perform other operation coordination or administrative support as requested by management.
Procurement
Perform procurement duties, including issuing of purchase order/payment requisition in accordance to the established standards and procedures.
Financial Management
Maintain, plan and forecast budget, comply with purchasing processes, prompt clearance of invoices, and monitor contracts.
Updating of Policies and Procedures
Updating of residential policies and processes to ensure relevancy and effectiveness.
Qualifications
• Degree with minimum 2 years of working experience in admin, customer service or operations
• Previous work experience at residential properties will be an added advantage
• Good verbal and written communication skills
• Sound proficiency in MS Word, MS Excel and MS Powerpoint
• Exemplary interpersonal skills with attributes of a good team player are a must
• Dynamic, ability to multitask and accept new responsibilities.
• Proactive, meticulous and responsible with a passion for continuous learning
More Information
Location: Kent Ridge Campus
Organization: University Campus Infrastructure
Department : Campus Life
Employee Referral Eligible: Yes
Job requisition ID : 24843
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