Lead Administrator (Student Administration)

Lead Administrator (Student Administration)-2400720

 

STUDENT EXPERIENCE
STUDENT ADMINISTRATION

About our team/Mō te tīma

We are a team of highly skilled professional staff who are part of the Academic Division and are responsible for delivering an outstanding student and staff experience through high quality, effective service delivery to all of the University’s internal and external customers.

Our specific focus is on the student experience felt by our students here at the University of Otago. We work to provide accurate and timely information, assistance and advice across activities such as University admission; programme admission; scholarship administration; course advice, assessment, academic record maintenance, academic progression (including prizes and awards) and graduation.

The role/Te mahi

As a Lead Administrator within our Student Administration team, you will play a crucial part in ensuring the smooth operation of services; focused on the provision of timely, accurate, courteous and consistent advice, information and assistance across all activities within our unit.

This role will work within the admissions portfolio, where you will work in partnership with key academic areas to provide and manage support activities. You will play an important role in prioritising and setting workload as well as acting as an escalation point for complex and/or challenging enquiries. 

A key aspect of this role will be to ensure the continual improvement of administrative practices to optimise efficiency and quality.

The specific tasks in your role will vary, however the following key tasks apply to all portfolios: 
•    Providing a range of Student Administration activities, including overseeing prioritisation and workload setting.
•    Undertaking operational activities and/or projects such as: streamlining processes to ensure efficiency across different aspects of your portfolios.
•    Ensuring staff are informed and understand legislative obligations and privacy requirements.

A more thorough list of portfolio related activities can be found in the position description.

Your skills and experience/Kā pūkeka me kā wheako

Successful candidates will have:
•    Exposure to work in a busy administration environment.
•    A passion for customer service and delivering exceptional service to students.
•    An ongoing commitment to positive outcomes for our staff and students.
•    Previous supervisory experience or exposure to managing teams.
•    Strong Microsoft office and PC skills (eVision a plus).

We are committed to on-going training and development in order to upskill successful candidates in areas that they desire more exposure to.

Further details/Pūroko

This is a full time (37.5 hours), permanent position, located in Dunedin.

You must have the right to live and work in New Zealand to apply for this position.

The appointment range for this position is $70,602 to $76,668. Top of range $82,849.

We offer competitive salary, five weeks’ annual leave, a 6.75% superannuation scheme, and the ability to achieve real work/life balance.  More information regarding employee benefits can be found here. Employee Benefits
 
Applications from candidates with Māori and Pacific backgrounds or strong competencies in these areas are warmly encouraged.

For further information, please contact Carolyn Steele via the contact details below.

Application/Tono

To submit your application (including CV and cover letter) please click the apply button. Applications quoting reference number 2400720 will close on Sunday, 28 April 2024.

As part of your online application process, please provide the names and contact details of two referees whose consent has been obtained and who may be contacted for a confidential reference (one being your current/most recent manager).

Additional Information

Contact: Carolyn Steele    Tel: +64 3 479 8077

Position details: Job Description

Further Information: Department Website

Create an email with a link to this vacancy: Create email

Location: About Dunedin

Primary Location
 NZL-SI-Dunedin
Employment Status
 Permanent 
Salary Level and Range Level 6 (Range of Appointments $70,602 to $76,668, Top of Range $82,849)
Organisation
 Student Experience
Job Function
 Administrative