Senior Infrastructure Engineer: Collaboration and Communication Services (HEO 8)

• Based in Information Strategy and Technology Services at the Mawson Lakes campus
• Full-time, continuing position
• Commencement Salary: $108,351per annum (plus 17% superannuation)

About the Role

Reporting to the Manager Systems Infrastructure, the Senior Infrastructure Engineer: Collaboration and Communication Services oversees the secure delivery of email and communication services for the University of South Australia, providing technical leadership, supporting system lifecycle, and advising on emerging technologies. They play a pivotal role in ensuring resilience and security in IT systems, collaborating with senior staff and business representatives to design the architecture of secure, highly available solutions and contingency plans.

About UniSA 

The University of South Australia is Australia’s University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous and we create new knowledge that is central to global economic and social prosperity.

Information Strategy and Technology Services (ISTS), which has the primary strategic and operational responsibility for the provision of the UniSA’s considerable IT infrastructure and services has approximately 150 staff in 8 key areas.
Information Strategy and Technology Services contributes to the University’s strategic goals and objectives by providing: 

• University wide IT support for staff and students; 
• technical support, development and management of: 
  • communication services such as fixed and wireless data networks, telephone systems, voicemail, and high-speed access to the internet; 
  • collaboration facilities such as email, calendaring, video and audio conferencing, instant messaging and document sharing; 
  • over 2,700 on campus computers for students; 
  • teaching technology in general purpose teaching spaces; and 
  • central infrastructure (servers, data storage and data centres) 
• technical support, development and management of information systems which support online teaching and learning, research management and research education, student experience, administration, data integration and business intelligence, the staff and student portals, and the corporate web; 
• identification and management of ICT based risks and disaster recovery planning; 
• technical project management services for major, University wide ITC projects; 
• management of University wide hardware and software purchasing arrangements; and 
• development, maintenance and communication of policies, procedures and guidelines for the use of information technology within the university. 

ISTS is customer focussed and operated a service management framework based on AS8018 and provides seamless 24 x 7 x 52 service to students and staff.  Information Strategy and Technology Services has a commitment to staff development and provides a professional environment in which to work.

The University’s systems infrastructure environment provides the underlying resources for access and identity, shared file systems, corporate systems, data management and disaster recovery. In addition, the Systems Infrastructure team are responsible for the administration and support of core infrastructure applications.

The University’s IT infrastructure is required to be operational 24 hours per day x 365 days per year where possible. Systems Infrastructure staff are responsible for ensuring that the IT infrastructure supporting the University’s business critical systems functions correctly and provides adequate performance to maintain productivity for end-users. ISTS has a commitment to staff development and provides a professional environment in which to work.
 
Essential Skills and Experience

• Relevant tertiary qualification (normally a degree) and demonstrated equivalent knowledge, experience and skills and a commitment to ongoing professional development
• Extensive expertise in design, documentation, and provision of technical leadership for the architecture of specific technologies associated with email (on-premises and cloud) and other related services such as Mimecast
• Extensive experience using the architecture and design principles of Exchange, Microsoft Teams, and email management in a complex networked environment
• Extensive relevant professional information technology experience in email and communication services, including the interaction of protocols and services including SMTP, SPF, DKIM, DMARC along with management and implementation of secure email gateways
• Highly developed diagnostic and problem-solving skills

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as: 

• Access to great personal development opportunities 
• Generous superannuation contributions of 17% 
• Flexible working conditions 
• A range of salary packaging options, including vehicle leasing, laptops and car parking fees 
• A variety of leave arrangements

As a University of Enterprise, we offer a dynamic and agile workplace culture, one that embraces challenges and thrives on breaking new ground. Our staff are creative and innovative thinkers, communicating with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment.  Our people are authentic, resilient, and influential, and we deliver results. 

Start Your Unstoppable Career!  

For a copy of the position description and to apply, please visit Working at UniSA .  The online application form will list the specific selection criteria that you need to address.
Please address your cover letter to Emma Kelvin, Consultant: Recruitment Central.  For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at [email protected] using job reference number 6130. 

Applications close: 11.30pm Tuesday 28 May 2024

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment. 
 
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Applications must be lodged online, please note UniSA does not accept applications via email.

UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

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